I have the Avaya IP Office system with Voicemail Pro v. 4.1(27). I have set it up to send an email with the .wav file attached. I did this by configuring the Control Panel Ip Office Voicemail Pro Applet with my ISP's SMTP Server information. All was working fine for many months, and then last week, it just stopped sending emails. I have confirmed that the smtp settings are all correct and I am able to send mail using that smtp server. In troubleshooting the problem, I have determined that every time I restart the Voicemail Pro Service (by going into Services), it sends an email with the last voicemail I received. If I do not restart the VMP Service, it will not send the email. Does anyone have any clue what is going on?
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Voicemail Pro Not Sending Email 1
- Thread starter Knocka91
- Start date
Where is your SMTP server? On your own network? If so, is in in the same subnet (IP Range) as your VMPro server?
Or is your SMTP server hosted by your ISP? If by your ISP, is it possible your ISP has gone to SMTP authentication, which means they require you to "log on" to their mail server before being able to send an email?
Or is your SMTP server hosted by your ISP? If by your ISP, is it possible your ISP has gone to SMTP authentication, which means they require you to "log on" to their mail server before being able to send an email?
Suddenly stopping does not exist
Something has changed
Do you have automatic updates turned on ?
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Something has changed
Do you have automatic updates turned on ?
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
mattKnight
Programmer
Are you using an ADSL circuit supplied by BT?
Take Care
Matt
If at first you don't succeed, skydiving is not for you.
Take Care
Matt
If at first you don't succeed, skydiving is not for you.
are you using authentication for your SMTP if so then just make an account in your outlook with the same credentials and try sending from there, if that works then you know it has something to do with the VM pro.
If you don't authenticate then make sure that your ISP still works without authentication because they might have that turned off to avoid people sending teir SPAM through their servers.
Joe W.
FHandw., ACA, ACS
If you can't be good, be good at it!
If you don't authenticate then make sure that your ISP still works without authentication because they might have that turned off to avoid people sending teir SPAM through their servers.
Joe W.
FHandw., ACA, ACS
If you can't be good, be good at it!
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1
- #6
Launch DbgView and look for:
Succeeding in sending email to user@domain.com
If you see this VMP sent the email and the problem is elsewhere.
If you instead see
Error N sending email to user@domain.com
Then reference this list:
Value Meaning
1 An exception has occurred.
3 The process has run out of memory.
4 An error has occurred due to a problem with the message body or attachments.
5 There was a problem initiating the conversation with the mail server. Ensure the setting of the Domain property is correct.
6 There was an error terminating the conversation with the SMTP mail server.
7 The from address was not formatted correctly or was rejected by the SMTP mail server. Some SMTP mail servers will only accept mail from particular addresses or domains. SMTP mail servers may also reject a from address if the server can not successfully do a reverse lookup on the from address.
8 An error was reported in response to a recipient address. The SMTP server may refuse to handle mail for unknown recipients.
9 There was an error connecting to the SMTP mail server.
10 There was an error opening a file. If you have specified file attachments, ensure that they exist and that you have access to them.
11 There was an error reading a file. If you have specified file attachments, ensure that they exist and the you have access to them.
15 No mail server specified.
16 There was a problem with the connection and a socket error occurred.
17 Could not resolve host.
18 Connected but server sent back bad response.
19 Could not create thread.
20 Cancelled as a result of calling the Cancel() method.
21 The operation timed-out while the host was being resolved.
22 The operation timed-out while connecting.
24 ESMTP Authentication failed.
25 The selected ESMTP Authentication mode is not supported by the server.
26 ESMTP Authentication protocol error.
27 Socket Timeout Error.
105 Invalid license key.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"If it worked the way it should you wouldn't need me
Succeeding in sending email to user@domain.com
If you see this VMP sent the email and the problem is elsewhere.
If you instead see
Error N sending email to user@domain.com
Then reference this list:
Value Meaning
1 An exception has occurred.
3 The process has run out of memory.
4 An error has occurred due to a problem with the message body or attachments.
5 There was a problem initiating the conversation with the mail server. Ensure the setting of the Domain property is correct.
6 There was an error terminating the conversation with the SMTP mail server.
7 The from address was not formatted correctly or was rejected by the SMTP mail server. Some SMTP mail servers will only accept mail from particular addresses or domains. SMTP mail servers may also reject a from address if the server can not successfully do a reverse lookup on the from address.
8 An error was reported in response to a recipient address. The SMTP server may refuse to handle mail for unknown recipients.
9 There was an error connecting to the SMTP mail server.
10 There was an error opening a file. If you have specified file attachments, ensure that they exist and that you have access to them.
11 There was an error reading a file. If you have specified file attachments, ensure that they exist and the you have access to them.
15 No mail server specified.
16 There was a problem with the connection and a socket error occurred.
17 Could not resolve host.
18 Connected but server sent back bad response.
19 Could not create thread.
20 Cancelled as a result of calling the Cancel() method.
21 The operation timed-out while the host was being resolved.
22 The operation timed-out while connecting.
24 ESMTP Authentication failed.
25 The selected ESMTP Authentication mode is not supported by the server.
26 ESMTP Authentication protocol error.
27 Socket Timeout Error.
105 Invalid license key.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"If it worked the way it should you wouldn't need me
- Thread starter
- #7
Thanks to everyone. I figured it out. Something did get changed. The company that installed the system had upgraded the software and applied a patch to fix an issue with the Voicemail Pro not validating with the license key, or some such thing. Anyway, in troubleshooting the problem, I found that in the Voicemail Pro software, there is a Preferences Option where you can choose Mapi or smtp. It was set to Mapi. Changing it to SMTP cured the problem.
Again, thanks to all.
Again, thanks to all.
- Status