Voicemail forward to Cell Phone 3300

[ahadmin]

I just took over the Network Admin job and inherited a Mitel 3300 system. It is running Relese Level 6.0 SP1. I am trying to figure out how to get the call to cellphone option that the users can set up to work. I have attempted the following: setting up direct call to the 7 and 10 and 11 digit dial with and without 9 for outside access, I also setup a system speed call, verified that if dialed from an extension it rings the cell phone and none of these work. I have no idea where to go to troubleshoot this, and welcome any assistance i can get.

Please let me know what other information is needed in order to start troubleshooting this, and thank you all very much in advance for any assistance.

 

[kwbMitel]

The voicemail needs:
[ul]
[li]Public trunk to public trunk connection allowed[/li]
[li]COR restrictions to allow call to be dialed[/li]
[li]Non-Verified Account code enabled[/li]
[/ul]

To effectively test, assign the COS and COR of a VM port to a standard phone.
Dial into the phone with an outside line
try to transfer the call to a cell phone



**********************************************
What's most important is that you realise ... There is no spoon.

 

[ahadmin]

Where do i go to assign COR and COS?

 

[ahadmin]

More specifically, where do i go to see/change the COR and COS of the Voice mail ports? Looking in the Voicemail Ports menu item, i can change "Prime Directory Number", Interconnect Number, and Tenant Number.

 

[kwbMitel]

Station Attributes Form

**********************************************
What's most important is that you realise ... There is no spoon.

 

[ahadmin]

The test to an extension is successful. I took my desk extension and applied a COS of 6 to all COS periods. had a call come in on the DID assigned, and was able to successfully transfer the call to another cell phone without an issue. Only thing i am not able to verify is where to check if Non-Verified Account code is enabled. I appreciate your help on this!

 

[kwbMitel]

Non-Verified Account code is a class of service option

Verify that it is enabled in COS 6

**********************************************
What's most important is that you realise ... There is no spoon.

 

[ahadmin]

Non-verified Account code is enabled. It was enabled prior to my checking on COS 6.

 

[kwbMitel]

Then it should work

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jrgood0852]

I'm sorry, but this starts off sounding like you want to call forward an extension to a cell phone, then I got lost. It got a little more complex from there. Thanks.

Always look out for the next tech. because one day it will be you!

 

[ahadmin]

Sorry for the confusion. In the Embedded Voice mail feature in the 3300 where you can put a personal contact number in to call by pressing 2 or whatever number you assign it to is what im talking about. I can assign it, but it only works on internal calls. If i forward it to an external call it just loops back into the beginning of the voice mail message for the user that was called. I just tested internal forwarding, and that works without issue.

 

[kwbMitel]

@jrgood0852 - If you read the text of the first post, I can see your meaning but you've missed the context of the Title - "Voicemail forward to Cell Phone 3300" which makes things more clear.

I just remembered one other thing with the non-verified account code, sorry.

You must set the account code length to match the digit length of your VM port extensions. (in COS 6 again)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[ahadmin]

@kwbMitel - That is exactly what I needed. Thank you very much for your help! It now works as it should.