voice mail problem 1

[puss1946]

My customer has a ip500 with embedded voicemail that is used for two companies. When company B gets a call from a telemarketer and they don't answer and the telemarketer is automated and just starts its spiel without selecting a station after about 10 seconds the voice mail transfers the call to station 10 which is used in company A. Any suggestions how to stop the transfer. The system is set up in partner mode with 18d phones.

Also can calls be blocked in Partner mode.

Thanks

 

[critchey]

You can not turn it off the only thing you can do is change the time. You can not change the destination either in basic mode. Trying to use a basic mode system with 2 companies is a pretty bad idea in general. Those two companies should split the cost and spring for essential edition license.

 

[puss1946]

They already had 15 partner phones from an acs system. Tried to save them the cost for all new phones. What do you mean by changing the time?

Thanks for answering.

 

[critchey]

You can change the length of time before the auto attendant sends the call to extension 10(it always goes to first extension in the system in basic). It is called maximum inactivity and can be changed from 1 second to 20 seconds. That is the best you can do with basic. In standard you could route certain numbers to dump to solicitor mailboxes, or change the maximum inactivity destination. Sorry wish I had better news for you but Basic is just not that great. Most guys on this forum refuse to even use it lol.

 

[puss1946]

Thank You. I don't think I'll ever use this configuration again.

 

[critchey]

lol that is a pretty common response to using Basic mode for the first time. Sadly I have to play with it more then I would like.

 

[omer99]

I had the same problem with a plain Partner system. The only way that I found out was to remove ext 10 and leave the port empty

 

[Westi]

In Partner voicemails you can set the timeout option if it is not an old partner mail but a"newer" partner Messaging system. They are around since 2001 I think

Joe W.

FHandw, ACSS (SME)


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