Voice Mail Pro $ LOC use 1

[AlfonsoSF]

Hi

I need to register a lot of custom messages in several lenguages.
In order to avoid repeating the same flow for each lang I'd like to put messages in the proper lang folder and use only one flow with only one wavename but using $LOC.

In all manuals ans exercises books , only a very short description is available.

Is thee any manual, guide etc in which is popsible to learn about the $LOC use ?

Thanks in advance

 

[IPOLackey]

If you open the Help on Voicemail Pro Client and search the contents for $LOC you get the exact usage you are after.

Basically record the same message in the various language folders (ie, enu\custom\menu.wav, frc\custom\menu.wav) then add an entry prompt for $LOC\custom\menu.wav

The system will decide the locale based on the config of the ICR or the locale of the system the call came in on I believe.

 

[janni78]

Since you normally want to keep your custom prompts separated from the system prompts preferred path would be something like CustomPrompts\$LOC\menu.wav

It can also be used as a part of a filename, with queue position you would put something like CustomPrompts\$LOC\Quepos-$POS.wav

"Trying is the first step to failure..." - Homer

 

[sizbut]

Depends slightly on the type of Voicemail server - Windows or Linux.

Windows is no problem, as janni78 says you can use the $LOC values as part of the file path and/or file name the action calls.

For Linux the developers have made it a huge pain to have language specific sub-folders in custom prompts so using $LOC as part of the file names is the way.

Stuck in a never ending cycle of file copying.

 

[AlfonsoSF]

I understand the $LOC refers the locale of the user.

I have a variable with the lang code for the country lang of the $CLI.

I must investigate if this user-variable an be used as part of the file name.

 

[Westi]

You can create folders in the location
C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\WAVS\Custom
Folder named after your language like this
C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\WAVS\Custom\Auto Attendant\en

then the prompt would be from
Custom\Auto Attendant\$LOC\WHATEVER.WAV
for English

if you change the locale via language selection in the voicemail before then you can use folder
enu - North American English
FRA - French
etc. etc.

If you have multiple languages then you need a folder for each language and have to also ensure that calls to queues are routed through a language selection option in the queued and still queued options

Hope that helps


Joe W.

FHandw, ACSS (SME)


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