VMRPO Upgrade Failure

[paul3461000]

Upgraded 406 system from 3.1(65) to 4.1

Voice Mail is not working now. Installing on a Windows 2003 server.

I get the error "Unhandeled Exception Error occured in you application..."

There is a bunch of detail text to go along with the error; I will post below.

Anyone have this problem?

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentOutOfRangeException: Index and length must refer to a location within the string.
Parameter name: length
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at VoicemailProClient.MainForm.GetValidLocaleDate(String sLVDate)
at VoicemailProClient.MainForm.GetCallFlowState()
at VoicemailProClient.MainForm.Initialize()
at VoicemailProClient.LoginSvrForm.OnVMSrvRequestLoginTerminate()


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
VoicemailPro
Assembly Version: 1.0.2881.38664
Win32 Version: 4.1.27.0
CodeBase: file:///D:/Avaya/IP%20Office/Voicemail%20Pro/VoicemailPro.exe
----------------------------------------
msvcm80
Assembly Version: 8.0.50727.762
Win32 Version: 8.00.50727.762
CodeBase: file:///C:/WINDOWS/WinSxS/x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6B128700/msvcm80.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
CallFlowDrawing
Assembly Version: 1.0.2881.38298
Win32 Version: 4.1.27.0
CodeBase: file:///D:/Avaya/IP%20Office/Voicemail%20Pro/CallFlowDrawing.DLL
----------------------------------------
vpimdbsvr
Assembly Version: 1.0.0.0
Win32 Version: 4.1.27.0
CodeBase: file:///D:/Avaya/IP%20Office/Voicemail%20Pro/vpimdbsvr.DLL
----------------------------------------
vmprov5
Assembly Version: 1.0.0.0
Win32 Version: 4.1.27.0
CodeBase: file:///D:/Avaya/IP%20Office/Voicemail%20Pro/vmprov5.DLL
----------------------------------------
VMProDbServiceComInterop
Assembly Version: 3.2.1.0
Win32 Version: 4.1.27.0
CodeBase: file:///D:/Avaya/IP%20Office/Voicemail%20Pro/VMProDbServiceComInterop.DLL
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Runtime.Remoting
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.832 (QFE.050727-8300)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

 

[gknight1]

did you upgrade voicemail pro along with the 406?

 

[paul3461000]

VMPRO Was upgraded to 4.1.27 per TechBull 90.

Have uninstalled and resintalled twice to no avail.

 

[gknight1]

where are you seeing the traces above, Monitor, Voicemail Pro?

 

[jml2665]

can you put the old version back on without issue?? I had issues with file corruption during one download from Avaya which caused the install to blow up, never really trouble shot it cause I could re-install the old so I just redownloaded and that worked fine.

 

[paul3461000]

I found that when I did not follow the instructions for upgrading to 4.1 that I was able to get things working.

Specifically on page 66 of TechBull 90 it says to backup and restore the registry using batch files on the CD. When I did NOT do that everythink worked OK.

Hope this thread saves a few grey hairs on someone else's head.