Vm to email outbound smtp auth error

[shadow181]

Is there any known smtp authorization issues in the 9.0 vm pro running on the 9.0.3 applications server that would give an unknown error when trying to send out a voicemail to email? Can't post a trace until tomorrow.

 

[atcom]

I ran into a problem when I wasn't running the VM Pro Client software as an Administrator on Windows 8.1 (it was giving me a cryptic error message but I don't remember exactly what it was). One I ran it as admin, the emails started working.

-----------------------------------

Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[shadow181]

I set up the exact same settings on my lab system running 9.0.2 app server everything works fine. It's either being affected by the firewall somehow, the ADSL connection or the 9.0.3 app server is glitchy

 

[shadow181]

It is not the firewall or ADSL, I am able to send and receive from my laptop on the account at the site. Here is a trace, I have xxxx out private info. Anyone else out there having SMTP login issues on 9.03? I am getting 501 invalid LOGIN encoding I put in the critical patch and still nothing.

25/07/2014 12:10:49.463 - Attempting to connect to host smtpout.secureserver.net on port 25, local bound address is (null)
Voicemail 25/07/2014 12:10:49.811 - Successfully connected to host smtpout.secureserver.net on port 25
Voicemail 25/07/2014 12:10:49.903 - < 220 p3plsmtpa07-08.prod.phx3.secureserver.net ESMTP
Voicemail 25/07/2014 12:10:49.995 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:50.087 - > EHLO onex.xxxxxxxxxxxxxxx.com
Voicemail 25/07/2014 12:10:50.178 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:50.270 - < 250-p3plsmtpa07-08.prod.phx3.secureserver.net hello [xxx.xxx.xxx.xx], secureserver.net
Voicemail 25/07/2014 12:10:50.270 - 250 OK
Voicemail 25/07/2014 12:10:50.270 - 250-8BITMIME
Voicemail 25/07/2014 12:10:50.270 - 250-AUTH LOGIN PLAIN
Voicemail 25/07/2014 12:10:50.270 - 250-HELP
Voicemail 25/07/2014 12:10:50.270 - 250-PIPELINING
Voicemail 25/07/2014 12:10:50.270 - 250-SIZE 31457280
Voicemail 25/07/2014 12:10:50.362 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:50.454 - > AUTH LOGIN
Voicemail 25/07/2014 12:10:50.537 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:50.629 - < 334 VXNlcm5hbWU6
Voicemail 25/07/2014 12:10:50.771 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:50.862 - > dm9pY2VtYWlsQHN1cHJlbWVwaGFybWFjZXV0aWNhbHMuY29t
Voicemail 25/07/2014 12:10:50.954 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:51.046 - < 334 UGFzc3dvcmQ6
Voicemail 25/07/2014 12:10:51.213 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:51.304 - >
Voicemail 25/07/2014 12:10:51.405 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:51.514 - < 501 invalid LOGIN encoding
Voicemail 25/07/2014 12:10:51.615 - bool CSMTPConnection::AuthLogin(SQLUINTEGER&, const TCHAR*, const TCHAR*): AUTH LOGIN authentication was unsuccessful
Voicemail 25/07/2014 12:10:51.706 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:51.798 - > AUTH PLAIN
Voicemail 25/07/2014 12:10:51.889 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:51.981 - < 334
Voicemail 25/07/2014 12:10:52.123 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:52.215 - > AHZvaWNlbWFpbEBzdXByZW1lcGhhcm1hY2V1dGljYWxzLmNvbQA=
Voicemail 25/07/2014 12:10:52.357 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:52.482 - < 535 Authentication Failed for voicemail@xxxxxxxxxxxxx.com
Voicemail 25/07/2014 12:10:52.574 - bool CSMTPConnection::AuthLoginPlain(SQLUINTEGER&, const TCHAR*, const TCHAR*): AUTH PLAIN authentication was unsuccessful
Voicemail 25/07/2014 12:10:52.674 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:52.766 - > QUIT
Voicemail 25/07/2014 12:10:52.858 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:52.999 - <
Voicemail 25/07/2014 12:10:53.091 - bool CSMTPConnection:isconnect(): An unexpected QUIT response was received
Voicemail 25/07/2014 12:10:53.233 - bool CSMTPConnection::Connect(SQLUINTEGER&, const TCHAR*, CSMTPConnection::LoginMethod, const TCHAR*, const TCHAR*, int, const TCHAR*, int, int, bool): An unexpected AUTH response was received
Voicemail 25/07/2014 12:10:53.374 - bool CSMTPConnection:isconnect(): Already disconnected from SMTP server, doing nothing

 

[CarGoSki]

My bet is that your problem is here:

Voicemail 25/07/2014 12:10:50.270 - 250-AUTH LOGIN PLAIN

Voicemail 25/07/2014 12:10:50.454 - > AUTH LOGIN
Voicemail 25/07/2014 12:10:50.537 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:50.629 - < 334 VXNlcm5hbWU6
Voicemail 25/07/2014 12:10:50.771 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:50.862 - > dm9pY2VtYWlsQHN1cHJlbWVwaGFybWFjZXV0aWNhbHMuY29t
Voicemail 25/07/2014 12:10:50.954 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:51.046 - < 334 UGFzc3dvcmQ6

Your username and password are suspect.

Look here:
AUTH LOGIN
The LOGIN mechanism is another common method to login to an SMTP server. The SMTP communication example below shows how AUTH LOGIN can be used to make an authenticated login to an server:

S: 220 smtp.server.com Simple Mail Transfer Service Ready
C: EHLO client.example.com
S: 250-smtp.server.com Hello client.example.com
S: 250-SIZE 1000000
S: 250 AUTH LOGIN PLAIN CRAM-MD5
C: AUTH LOGIN
S: 334 VXNlcm5hbWU6
C: adlxdkej
S: 334 UGFzc3dvcmQ6
C: lkujsefxlj
S: 235 2.7.0 Authentication successful

After that the AUTH LOGIN command has been sent to the server, the server asks for username and password by sending BASE64 encoded text (questions) to the client. “VXNlcm5hbWU6” is the BASE64 encoded text for the word "Username" and “UGFzc3dvcmQ6” is the BASE64 encoded text for the word "Password" in the example above. The client sends username and password also using BASE64 encoding. "adlxdkej", in the example above, is a BASE64 encoded username and "lkujsefxlj" is a BASE64 encoded password.

 

[Ivan917]

Had the same issue on 2 separate upgrades to 9.0.3. Resolved the problem by deleting all the vm to email settings in VM Pro, re-entering them and restarting vm services. It is definitely glitch. If you try to change a setting like the authentication password and restart services the vm to email will get knocked out and the only way to get it working again is to delete all settings and create them new. I worked with Avaya on this but since we got it working I don't think they will be sending out a "patch".

 

[CarGoSki]

I would reenter the password as the trace posted shows no password sent after the mail server requested an encoded password. I would also check the username as the trace shows a lengthy name. gohere an play with a base64 encoder to be sure that the username and password are encoded correctly >

http://www.base64encode.org/

Voicemail 25/07/2014 12:10:50.454 - > AUTH LOGIN
Voicemail 25/07/2014 12:10:50.537 - ######## END OF CHUNK ######

Voicemail 25/07/2014 12:10:50.629 - < 334 VXNlcm5hbWU6
The mail server sends the encoded word for Username to the client(vmpro)= VXNlcm5hbWU6

Voicemail 25/07/2014 12:10:50.771 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:50.862 - > dm9pY2VtYWlsQHN1cHJlbWVwaGFybWFjZXV0aWNhbHMuY29t
VMPro sends the encoded username = dm9pY2VtYWlsQHN1cHJlbWVwaGFybWFjZXV0aWNhbHMuY29t

Voicemail 25/07/2014 12:10:50.954 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:51.046 - < 334 UGFzc3dvcmQ6
The mail server sends the encoded word for Password to the client = UGFzc3dvcmQ6

Voicemail 25/07/2014 12:10:51.213 - ######## START OF CHUNK ######
Voicemail 25/07/2014 12:10:51.304 - >
VMPro sends nothing for the password.

Voicemail 25/07/2014 12:10:51.405 - ######## END OF CHUNK ######
Voicemail 25/07/2014 12:10:51.514 - < 501 invalid LOGIN encoding
Login fails.

 

[pmcook]

Same here. Gave up on the Exchange server and went with HMail. Disabled authentication. Whenever I tested the connection in VM Pro it worked but when the IPO sent a message it failed on authentication. I am using 9.0.3