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VM to Email not working for one out of 12 users 1

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ATI2ner

ATI2ner

Technical User
Jan 15, 2007
119
US
IPO 500v2 running 7.0.29
11 users have VM to email working, one does not. He receives other emails just fine. I copy and paste the email address from the VM tab into outlook, and he gets it very quickly. I put my own email address into his VM settings and get nothing.

I have deleted the user and rebuilt it. I have deleted the extension, moved the extension to a different port, have changed his extension to a different number, still nothing, with his email address or my own.

Why just him? (who, as you guessed, is the boss)
What else can I try?

Thanks for your help!
 
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Are his messages rather long and so too big to send? 1 min is 1 meg :)

 
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Thanks for the reply.

The test messages were short- HI, THIS IS A TEST MESSAGE. YOU CAN DELETE IT FROM YOUR IN BOX.

This is one of the oddest problems I've ever had with IPO. I'm thinkning we need to upgrade to 8.X...
 
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What else is set for him? If it doesn't follow the user/name, email address, port or extn number it must be another setting getting in the way :)

 
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Do you actually get the vm messages or are they gone?
If they are jsut gone then check if there is a space behind the user name

Joe W.

FHandw, ACSS
 
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Do you use his credentials for sending the messages perhaps?
I have seen this being a problem on embedded voicemail.


BAZINGA!

I'm not insane, my mother had me tested!

 
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Is this Embedded Voicemail or Voicemail Pro?

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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Thanks for the replies. It is embedded VM.

^Westi- the VM are still on the phone, but they do not forward or copy to email. I will check for a space behind his name.

^tlpeter- not sure what you mean by "his credintials." Could you please explain.

If I were on a different system, I would suspect this was a license error type of problem, but we don't have that with IPO, correct?
 
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Do you use a user's email address and login for sending the emails?


BAZINGA!

I'm not insane, my mother had me tested!

 
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The email server does not require authentification, if that is what you are asking. There is just an IP address and a port number on the SMTP server configuration tab of system settings. It is pretty wide open.
 
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kholladay- Thank you for the lesson in IPO trouble shooting. I ran the trace, and it showed that the IPO was indeed sending the email with a voice message attached. Now it is up to the voicemail people to figure out where it is going. My guess is into a SPAM or VIRUS filter somewhere, since it works for everyone else.

Thank you all for your help!!!

1400358505mS LVM(email): VM Email request added to queue - size = 1
1400358507mS LVM(email): LvmEmailManager woken up...
1400358508mS LVM(email): LvmEmailManager ProcessNewMessage: From(9377732300) To(DonnieBanks) Mode(1)
1400360058mS LVM(email): Send SMTP message
1400360070mS LVM(email): SMTPServer New Email...
1400360070mS LVM(email): LvmEmailManager ProcessNewMessage: Message start(5377c66b) 1st read(5377c66c) end read(5377c909) audio(5377cc7a) end(5377cc86) duration(1563) audio size(167040)
1400360070mS LVM(email): SMTPServer woken up... Session 00000000 Client 00000000 State 0 Q Size 1 current_message 00000000
1400360071mS LVM(email): SMTPServer Initialise Session...
1400360071mS LVM(email): SMTPServer Connecting... Session f555f9d4 Client f54d3514
1400360071mS LVM(email): SMTPServer snoozing...
1400360074mS LVM(email): SMTPServer Rx in Connecting State...
1400360074mS LVM(email): SMTPServer Connected...
1400360075mS LVM(email): LvmEmailManager snoozing...
1400360553mS LVM(email): SMTPServer woken up... Session f555f9d4 Client f54d3514 State 7 Q Size 1 current_message 00000000
1400360553mS LVM(email): SMTPServer: Initiate msg send
1400362070mS LVM(email): Sending packet 1500 (1)

(Lines 2-305 omitted to reduce boredom)

1400362379mS LVM(email): Sending packet 1040 (306)
1400362379mS LVM(email): SMTPServer: waiting for 18 buffers to be sent
1400362379mS LVM(email): SMTPServer snoozing...
1400362389mS LVM(email): SMTPServer woken up... Session f555f9d4 Client f54d3514 State 8 Q Size 1 current_message f5513be8
1400362389mS LVM(email): SMTPServer: waiting for 1 buffers to be sent
1400362389mS LVM(email): SMTPServer snoozing...
1400362564mS LVM(email): SMTPServer woken up... Session f555f9d4 Client f54d3514 State 8 Q Size 1 current_message f5513be8
1400362564mS LVM(email): SMTPServer: send terminator

********** SysMonitor v10.0 (18) [connected to 192.168.100.254 (Middletown)] **********
1400363295mS LVM(email): SMTPServer: Message accepted
1400363295mS LVM(email): LvmEmailManager::MsgSent
1400363295mS LVM(email): SMTPServer snoozing...
1400368296mS LVM(email): SMTPServer woken up... Session f555f9d4 Client f54d3514 State 8 Q Size 0 current_message 00000000
1400368297mS LVM(email): SMTPServer Closing Connection...
1400368297mS LVM(email): SMTPSender ~SMTPTCPSession... Session f555f9d4 Client f54d3514
1400368297mS LVM(email): SMTPServer Connection Closed... Session f555f9d4 Client 00000000
1400368297mS LVM(email): SMTPServer snoozing...
 
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If you have a spare PC sometimes, if only for troubleshooting, this can help. The logs in hMailServer offer a lot more detail.

[URL unfurl="true"]http://www.ipofficehelp.com/HOWTO_hMailServer.aspx#EVMSetup[/url]

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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Sorry, forgot to follow up on this post. Once I proved the IP Office was sending emails, they looked at his copmputer, and he was blocking the emails as SPAM. Go figure...
 
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