VM Pro Dial-by-Name

[tdaugirdas]

Is there any way - short of changing User names in Manager - to get Dial-By-Name to work off of the the 1st 4 letters of the first or last name vs. having to keyin the entire first and/or last name??

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[NYSTECH]

You do not need to spell out whole name.. However, the more letter you enter the narrower the search for the person you want..

ACS- IPOffice Implement

 

[tdaugirdas]

Well - it does not seem to work - when you only enter the first few letters and press #. It says name not found. So, for example - if I dial in, choose dial-by-name, and keyin SUSA# for Susan - it says name not found. If I dial the full name (SUSAN) and press # - no problem. The customer wants callers to just have to keyin no more than the first 4 letters - and be transferred. The only answers I have received (from an Avaya dealer) to make that work - is to enter only the 1st 4 letters for first and last name on the User's Full-name field in Manager - but that screws up what's displayed on the phones. So - just wondering if there was any kind of work-around - to get dial-by-name to initiate the transfer as soon as enough letters were keyed to "find" the target extention - or at least no more letters than the 1st 4.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[gknight1]

yeah, kevin is right, i have never had to dial the whole name. what version IPO and vm? the name in manager, it is in the FULL Name line and not just name?

 

[tdaugirdas]

The IPO and VMPro are the newest versions 4.1.15 (for IPO) and 4.1.42 (for VMPro).

Maybe - I need to experiment some more - but I could not get it to correctly dial any extention without entering the FULL first name (all letters) and then pressing #.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[NYSTECH]

In user's tab in IP Office the name should be filled out something like this JSmith The full name can be John Smith.
I think you could use Susan in name field and it should work..
VM Pro uses the name field to do the match I believe also there in a place in VM pro to select whether you want it to uswe 1st or last name.. by default I belive it looks for last name.

Also user needs to record name or dial by name won't work

ACS- IPOffice Implement

 

[thedark]

Are the names recorded in the mailboxes if not the dial by name will not work.

 

[tdaugirdas]

Hi NYStech - that I know. Whatever entry I make in "Full Name" field under Users - is what VM Pro will look at. However, I did not just want to enter the 1st 4 letters of the 1st and last name in that field - because then the phone display shows only a partial name. I was looking to see if there is any entry option in setting up Dial-by-Name to have it only look for the 1st 4 letters entered - instead of whatever is keyed in the Full Name field under User.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

OK - I'm stupid! You guys are correct. If I dial less than the full first name and press# - it will route correctly.

Tom Daugirdas,
President
STCG, Inc.
stcg.com