VM Pro - Dial ANY number

[pipind]

I have VM Pro (4.2.34) running against IPO 406v2 with R5 firmware (5.0.15).

I have configured call flows, but I am missing one thing still. I raised a question before on this (the last part):

http://www.tek-tips.com/viewthread.cfm?qid=1563715&page=8

On my setup, one can dial 83N or 85N to access different IP trunks. When this call reaches the switches on those trunks, the N is dialed. So I'm looking for a way to make it work with VM Pro.
Is it possible? How do I go about it?

Thanks in adv.

 

[hairlessupportmonkey]

do you really want VMPro to dial off switch?

thats asking for trouble

 

[pipind]

Yes, I'd like it to dial off the switch. I will protect that using a special PIN (or user's Voice Mailbox PIN) so it should not be a problem. Besides, the number going into VM Pro is not advertised to anyone. If an unauthorised person called it by mistake, the voice prompts would simply annoy them, so I expect they will disconnect

Already, *N (where N is a sc or extn) is working. I need now to allow dial to "8N". This is long, and I believe that it's prone to error because of system getting wrong DTMF but I'd like to have it anyway.

So, how do I achieve what I wanted?

 

[hairlessupportmonkey]

Ok,

User Variable Routing
Set the Variable to $Key (hold DTMF)
Add number of ???? under specific / variable or number match. for dialing e.g 6 for local, 11 for national etc.

add a transfer element and xfer from $Key (specific / Destination / select $Key Variable)

join all your ?????'s to the Transfer element.

I tested this here and works fine.

its all in the help file.

 

[TaureanDragon]

Would be easier to collect the digits to dial using a '$' in the Menu action. The caller would then enter the number followed by a '#'. The digits collected would be all but the '#'.

 

[pipind]

@hairlesssupportmonkey - do you mind checking out my call flow db off this forum, please?
I have a setup that works on testing (I mean when I dial the sc associated with the AA) from my desk phone, but when I call the PSTN number that goes into the AA, it does not work. It picks the DTMF (sometimes wrongly, tells me it's transferring to the number (even when it gets it right) but then seems to drop! I have them at

http://bit.ly/5Uh63n,

please.

 

[pipind]

Anyone willing to help me with this, it's still a no-go.

 

[intrigrant]

Enable the Time-out option on the menus jus before the external transfer.

 

[pipind]

Should the time-out option not lead to another action,in case no input is received via DTMF?

@TaureanDragon - I have tested your suggestion, but I could have erred, coz it's not working still. From what you've said, it sounds easier, but I have not been able to create a working call flow from your suggestion.

@hairlessupportmonkey - could you please share with me the test call flow that worked? Did you test it with dialing off the switch? Can it dial an arbitrary number off the switch? My problem is primarily with such a scenario - when I call a DISA number. It drops any calls except those that match my internal extensions, which are 4-digit.

Anyone else willing to share a working call flow of this nature with pipind at yahoo dot com??

 

[amriddle01]

Did you do as Intigrant suggested?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[pipind]

Yes, I have tried that,but I must admit I did not yet understand the effect.

I have re-exported the current call flow I am testing to the same location as before (

http://bit.ly/5Uh63n)

- The latest I am testing (laro.mdb) but even this still exhibited the same problem as the others. In m now working on AutoAttend because with it, I have eliminated the requirement to dial *NUMBER ..

Why does the call flow work when I test using a short code, but fail (to dial arbitrary length number) when I direct all incoming calls to it?

 

[tlpeter]

Maybe because trunk to trunk transfer is not allowed ?


ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

Indeed, good point tlpeter, also what number are they dialling, I guess it doesn't clash with the other DTMF entries?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[pipind]

@tlpeter - I have checked the IPO where VM Pro is directly linked. Under System -> Telephony, the following options are unchecked:
1. Inhibit Off switch Forward/Transfer
2. WAN mode override
3. Restrict Network Interconnect

Is there any other setting that I need to check which may have the effect you have in mind?

@amriddle01 - I did not quite understand your question, but here is what happens:

(a)I dial into a number from a GSM Telco
(b)Number is configured to a short code that uses "Voicemail Collect" feature
(c)I prompted to dial extn or short code, which can come in the form of XXXX; I am also allowing dialing off-switch, which comes in the form of 8N (where N is arbitrary length but obviously longer than the extn/short codes). Did I answer your question? Clash with the other DTMF entries? I dn'tthink so, or would it still work when I test from my desk phone??

 

[amriddle01]

Under Line section on analogue trunks you will have the following setting:
· Allow Analog Trunk to Trunk Connect: Default = Not selected (Off).
That's what tlpeter was talking about

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[pipind]

Of course I am not using any analogue trunks in this scenario. They are all IP trunks: GSM Gateway -> IPO -> IPO.
Does my call flow look correct though? (for those who have managed to check it out)

 

[amriddle01]

Not "of course" as most GSM gateways work on analogue trunks that's why tlpeter and I suggested you check that, as for your config it must be correct if it works from shortcodes however that variable routing action in one of your call flows is not doing anything, a VM debug trace of a shortcode call and then external call through the call flow will help diagnosis

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[tlpeter]

You need to use incoming callroute with the line id of your trunk that is connected to the GSM gateway.
Then you need to set the destination you would like it to have.
Even extensions or groups can be entered there, you can not use the dropdown!



ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

IP trunks will not use Incoming call route tlpeter

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[tlpeter]

GSM Gateway -> IPO -> IPO

Call comes in on the GSM gateway and needs to go to an ipo by iptrunk

Then you need an incoming call route.
If the other way round you need to set shortcodes in the system shortcodes or trunm shortcodes (requires reboots by changing)



ACSS - SME (IP Office)
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!