Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

VM Pro 4.2 call tag

Status
Not open for further replies.

as1981

IS-IT--Management
Joined
Sep 28, 2006
Messages
394
Location
GB
All,

Our calls take the route IPO > VM Module > Hunt group > transfer to VM module for survey

In the first module we allocate a unique tag to the call. This shows on PM Pro correctly.

Is it possible to pass this tag back to the VM survey module? Or as a second option identify, within the survey module, the extension of the agent who made the transfer? All I've managed to identify so far is the callers cli.

Thanks
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top