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Using a PRI DID # to point to 775 Queue

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mannin32

mannin32

IS-IT--Management
Joined
Apr 19, 2004
Messages
54
Location
US
I am setting up my first queue ever, I have the did # entered into the PRI pattern (2014) now I want to have any calls on 2014 ring the 775 queue. I am not sure where to go to tell the system to route the calls on that # to the 775 queue? I have the queue setup the way I want it but I can't figure out how to point the DID.

Jon Manning
President
 
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You want them to go right to the 775 que? Renumber the calling group (775) to the DID (2014)
 
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Then the queue would be 2014 instead of 775? What if I wanted to point muiltiple did's at a queue how would I do that?

Jon Manning
President
 
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That would be done with MULTIPLE PRI Routes.
 
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Where do I setup multiple pri routes? I am using dial plan routing. The other thing I want to setup a way for the calls coming in on our 800# and other did's to ring our receptionist and if she is on the phone i want it to hit someone else in the office. I was thinking i should setup a liner queue with auto login and use the multiple pri routes. If that sounds like a good way, how would i do that or is there a better way to do it?

Jon Manning
President
 
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Print & Post your PRI and we can figure out the best path from here.
 
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----- Site: One Choice. Captured: 06/10/06 -----
PRI INFORMATION



Slot 4 Switch: 5ESS

System: By line

BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
1 4 CallbyCall By Dial Plan

Channel ID: 8 7 6 5 4 3 2 1

Line PhoneNumber NumberToSend
809
810
811
812
813
814
815
816

Network Selection Table

Entry Number: 0 1 2 3
Pattern to Match: 101**** 10***

Special Service Table

Entry Number: 0 1 2 3 4 5 6 7
Pattern to Match: 011 010 01 00 0 1
Operator: none none none none none none none none
Type of Number: I I I N N N N N
Digits to Delete: 0 0 0 0 0 0 0 0

Call-By-Call Service Table

Entry Number: 0 1 2 3 4
Pattern 0: 0
Pattern 1: 1
Pattern 2: 2
Pattern 3: 3
Pattern 4: 4
Pattern 5: 5
Pattern 6: 6
Pattern 7: 7
Pattern 8: 8
Pattern 9: 9
Call Type: BOTH BOTH BOTH BOTH BOTH
NtwkServ: No Service
DeleteDigits: 0 0 0 0 0

Entry Number: 5 6 7 8 9
Call Type: BOTH BOTH BOTH BOTH BOTH
NtwkServ:
DeleteDigits: 0 0 0 0 0

Dial Plan Routing Table
PRI INFORMATION



Entry Number: 0 1 2 3
NtwkServ: Any service
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

Entry Number: 4 5 6 7
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

Entry Number: 8 9 10 11
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

Entry Number: 12 13 14 15
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:



----------------------------------- ANNOTATION -----------------------------------

I have these did's
2014, 2031, 2041, 1159 i have them in the pattern to match area above here, i just don't have them in this post because i just defaulted the system and i am starting from scratch because it was not working the way i wanted it to.

Jon Manning
President
 
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OK, I'll show you how to do 1, and you can figure out the rest.

Make the PRI Tables look like this:

Entry Number: 0 1 2 3
NtwkServ: Any service
Expected Digits: 0 4 0 0
Pattern to Match: 2014
Digits to Delete: 0 4 0
Digits to Add: 0 775


I used table 1, you can use any of them, but I would leave table ZERO alone if your regular D-I-D's are working.
 
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I didn't write that part.

But who knows, maybe someday there will be a Legend/Magix for Dummies. Of course I will write it with myself in mind.
 
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Okay so I made those changes and the calls are still routing straight to the operator phone. Is there somewhere I need to tell the system to look at the dial plan routing? Why would these not route correctly? I know I am reciving 4 digits from the carrier so that is not the problem.

Dial Plan Routing Table
PRI INFORMATION

Entry Number: 0 1 2 3
NtwkServ: Any service
Expected Digits: 0 4 4 0
Pattern to Match: 2012 2014 2017
Digits to Delete: 0 4 4 0
Digits to Add: 774 774

Jon Manning
President
 
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Well, I see something in your print out, and I forgot to tell you a little something.

First, what I forgot to tell you:

You need to set your PRI for Tables 1 & 2 to use ANY SERVICE.

Lines & Trunks > PRI > Dial Plan Routing > SERVICE > [Then enter your ROUTE NUMBER - In this case 1] > MISC > Then select Any Service and press NEXT -

Now you are looking at setting the for ROUTE 2 - Select Any Service & Press Enter.

However, your original post said you wanted to route to 775, but you have 774 in your entry.

Did you really want 775?
 
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well i decided to setup 2 queues since i need to rotate the calls around, here is what i need to do you tell me if i am doing it a good way.

I have a bunch of did's and a couple of 800#'s I want to point 1 800# and most of the did's at my operator so she can answer then transfer if needed. But if she is on the phone I do not want the calls to ring at her phone rather in the sales queue (which will be 775) so that someone will be able to answer it. Then if no one is avilable or logged in I want to roll it to an auto-att.

I was going to create a queue for my operator (774) and point the did's and 1 800# so she could answer it and if she was not logged in or on the phone then it will roll to 775 the sales queue and ring sales people if they are all busy then it hits the auto-att and they can leave a voicemail or just try dialing the extention of the person they are trying to reach. I don't know if that is the best way to do it but that was what i came up with. Let me know if you have any suggestions, and how to do it. Thanks

Jon

Jon Manning
President
 
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Did setting the "Service" not make this work?

Perhaps you need to re-print & re-Post.
 
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Okay the any service option got it working so now I can point my did's to queues which is cool, but now I need to figure out what the best way to do what I want to do.

I have a bunch of did's and a couple of 800#'s I want to point 1 800# and most of the did's at my operator so she can answer then transfer if needed. But if she is on the phone I do not want the calls to ring at her phone rather in the sales queue (which will be 775) so that someone will be able to answer it. Then if no one is avilable or logged in I want to roll it to an auto-att.

I was going to create a queue for my operator (774) and point the did's and 1 800# so she could answer it and if she was not logged in or on the phone then it will roll to 775 the sales queue and ring sales people if they are all busy then it hits the auto-att and they can leave a voicemail or just try dialing the extention of the person they are trying to reach. I don't know if that is the best way to do it but that was what i came up with. Let me know if you have any suggestions, and how to do it. Thanks

Jon Manning
President
 
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Okay I have everything setup right I think but now I am not able to get the operator queue to overflow to the autoattendent, when i don't have anyone logged in it plays a message that says 'now transfering to the operator'. I have tired different queues, 774, 776, 1290 etc. but none of them are overflowing into the auto attendent on 2031. here is how i have the queue configured.

----- Site: One Choice. Captured: 06/27/06 -----
DIRECT GROUP CALLING INFORMATION


Group # : 771 Group Type : AutoLogin
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL Messaging Announcement
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Messaging Announcement # for Secondary Announcement:
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 99
Overflow Threshold (Time): 10
Prompt Based Overflow Option: No
Overflow to DGC group # : 2031

Group Coverage :

Member No. EXT # LABEL
1 500 OPERATR
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES :
DIRECT GROUP CALLING INFORMATION



Group Priority: : 16
Support Group: : 2031

Home Group(s)/Priority : 775 16

Jon Manning
President
 
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i got this to work, the problem was that I didn't have 2031 as an autoattend in merlin messaging. now it works perfect if it overflows the call hits the autoattendent and they are able to select from the options. Thanks for all the help.

Jon Manning
President
 
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