Users transferring Audix to the paging system

[pconrad]

I have a Definity G3 system with Definity Audix, and overhead paging. My users are constantly transferring their voice mail to the paging system. I have trunk to trunk transfer restricted on all lines. What else could I do to eliminate this problem.

Thanks,

PC

 

[randyb19]

If I am thinking correctly, you should be able to put the paging system in its own COR. Then you could restrict the users COR for calling the paging systems COR. That would cut them off completely, so I'm not sure if that will help you.

 

[pconrad]

That won't work. The users need to be able to access the paging system.

 

[europe]

What you could try is define a COR for the paging trunk and a COR for the voice mail system.
Allow users to connect to both, just do not allow the two to connect to each other. Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[pconrad]

I have the paging trunk in COR 7, and the Audix in COR 6. I have each COR restricitng calls to each other. The user can still transfer audix to paging, and visa-versa.

Any more suggestions?

Thanks,

PC

 

[netcon1]

On the Definity Audix, you can change the transfer dialplan to restrict calls to a particular extension range, and I think down to a particular extension.

Try that command in the voice mail, or change your paging access code to another number or Feature access code with a * or # in front of it.

Netcon1

 

[pconrad]

1. How do you change the "transfer dialplan"? Is that in Audix? I only see the system dialplan.
2. We use direct trunk access to access the page, i.e. 8480. This is how Lucent;-) set it up. Is there a better way?

Thanks,

PC

 

[netcon1]

If you own a Definity Audix release 3.2 or better, than you would type "change transfer" in the voice mail system. There you will find what extensions are allowed to transfer and which ones are not.

Enter the extension number 8480 in the disallow fields on the second half of that page.

Save and try it out.

Netcon1

 

[pconrad]

8480 is the direct trunk access, and not an extension. Audix won't accept this as an ext in the change transfer plan.

 

[netcon1]

O.K.

Question time...

What are people doing to cause the transfer to 8480?

Is there an Auto Attendant that has a specific selector code transfer to that number?

What is your dial plan, a 3,4, or 5 digit dial plan?

Is there any other numbers that need to be transfered to in the 8000 range from Audix? If not perhaps in the upper portion of the transfer dial plan, take the 8xxx out.

Netcon1

 

[pconrad]

84 is the access to the trunk group for the paging service.
80 is the all page code.

We have 3 digit extension dial plan.
Our extensions begin with 2,3, or 4.

Here's the scenario....
The caller calls an extension. The call goes to Audix because no one answered. The caller then hangs up, and dials 8480 (page all). They announce the page, and then hang up. When they hang up, Audix is now transferred to the paging system, and the whole plant can hear the prompts until it times out.
I have thought about removing the hookswitch flash feature from each extension, but this is not possible because some users actually use it.

PC

 

[netcon1]

you have lost me now...the caller hangs up and dials...

The caller then hangs up, and dials 8480 (page all). They announce the page, and then hang up. When they hang up, Audix is now transferred to the paging system, and the whole plant can hear the prompts until it times out.

Please elaberate.

Do you want the paging to stop?

I do not see what they are doing, why and if you want it stopped completely!!!

Netcon1

 

[pconrad]

I want the users to be able to access the paging system. What I don't want is for them to transfer the Audix to the paging system.

 

[Bartimaeus]

Do you have the "Transfer Upon Hang-up" set to yes on the "Feature-Related System Parameters" screen?

 

[Bartimaeus]

Sounds to me like your users are "Conferencing" rather than "Transfering" Audix to the Paging system. You might want to watch a user do this to see what they are actually doing. I could especially see analog set type users managing to do this.

 

[netcon1]

I do not think there is an answer to your problem because this is very unusual situation.

Enhanced Call Transfer
With Enhanced Call Transfer, the DEFINITY AUDIX system collects all the relevant data and sends it to the switch using a transfer message. Since Enhanced Call Transfer allows transfer requests only to valid extensions on the
switch, callers attempting to place unauthorized long-distance calls by transferring out of the DEFINITY AUDIX system will hear a message stating that the number they dialed is not a valid extension and their transfer request is denied.

Enhanced Call Transfer offers the following features:

The transfer is quick.

There are two Transfer Types that apply when the caller presses 0 to escape to the operator after being forwarded to the DEFINITY AUDIX
system:

— enhanced_no_cover_0 treats the call as a redirected call. The call will not be subject to call coverage or call forwarding as defined for the specified destination extension.

— enhanced_cover_0 treats the call as a direct call providing call coverage and call forwarding as defined for the destination extension.

If the call fails (i.e., the called extension is busy or an invalid number is entered), the DEFINITY AUDIX system reports the failure condition to the caller.

A failed transfer is not abandoned. Instead:
— All callers may request another transfer by pressing again.
— Callers who have been redirected to the DEFINITY AUDIX system
through Call Answer and cannot complete a transfer still can leave
a message for the called party.

— Callers who dialed the DEFINITY AUDIX system directly and cannot complete a transfer are returned to the previous DEFINITY AUDIX
activity.


This last part is what I am refering to. The transfer does not complete, making it act like a conference call. When the caller drops off, the transfer is incomplete and the paging (not the caller because they hung up) is returned to the previous Definity Audix activity.

Fix?

Not sure if there is one for this scenario.

Netcon1