User needs ability to swap between coverage paths

[lreep]

1. Manager X's original coverage path goes to her Secretary Y after 3 rings, then X's voice mail.

2. Sometimes Manager X doesn't want calls to go through secretary Y but instead straight to voice mail.

3. Manager likes to use the send-calls button when she is away from her desk.

I tried to use 2 different coverage paths and let Manager X use the FAC for Change Coverage. Also made sure the Extended Cvg/Fwd Admin was set to y. Doesn't seem to be working. Her phone has a bunch of a=sssssssssssss across the screen when we try it. Any ideas or suggestions? Thanks in advance.

 

[SF0751]

Give the manager two autodial buttons with the FAC sequence for Change Coverage, and put "~s" in front of the autodial sequence.

BUTTON ASSIGNMENTS
 1: call-appr   Auto-A/D? n        Rg:r     5: autodial   Number: ~s*1336222
 2: call-appr   Auto-A/D? n        Rg:r     6: call-disp
 3: call-appr   Auto-A/D? n        Rg:r     7: abrv-dial  List: 3 DC: 00
 4: autodial   Number: ~s*1336221           8: send-calls Ext:

This supresses the screen output. Works well for us.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[lreep]

I had to make the FAC = 315. I setup 2 autodials to ~s315xxxx1 and ~s315xxxx2 (where xxxx=Manager X's phone extension). When she presses either of the buttons, the screen has a bunch of a=ssssssssss on it. We've tested it and nothing seems to be changing.

Maybe I have an issue with the "315" and my dialplan?

 

[AvayaTier3]

does the code work manually?

check the station COR
Can Change Coverage? y

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[mikeydidit]

You may be making this a little harder to do than necessary.

Why not use a coverage path setup say 3 rings to cover to the secretary Y. When he wants his calls to go to VM. Use the Next linkage to your voice mail hunt group. Just make sure to leave SAC as "N". It would look like this.

add coverage path next                                          Page   1 of   1
                                 COVERAGE PATH

                   Coverage Path Number: 1677
                                                  Hunt after Coverage? n
                       Next Path Number: 1678         Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 3
                All?             n              n
 DND/SAC/Goto Cover?             n              n 
   Holiday Coverage?             n              n

COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n

  Point1: sec Y ext

Then this for the next linkage.

                                COVERAGE PATH

                   Coverage Path Number: 1678
                                                  Hunt after Coverage? n
                       Next Path Number:         Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             n              n
       Don't Answer?             n              n         Number of Rings: 1
                All?             n              n
 DND/SAC/Goto Cover?             y              y
   Holiday Coverage?             n              n

COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n

  Point1: VM hunt??

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

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