Unscreened transfer time

[rmgt]

Hi,

When we use CT_Connect (CTI) to make a "unscreened transfer" the other party hears a ring-back and it takes about 1.5 to 2 seconds to do the transfer...

Is there a way to reduce this time? and of course not to have the client hear a ring back?

I would appreciate any help!

 

[johnpoole]

CT_Connect (CTI).. not a term i have used, try adding a # after the transfer to dn, might be the eod timer, after the inter-digit timer, adding the pause. i have that on xfer with sets that are cfxa, system doesn't excecute the xfer until it waits for last digit

john poole
bellsouth business
columbia,sc

 

[rmgt]

CT Connect is dialogic/intel CTI Middleware...

I am using to make a call transfer using the CTI which connects to symposium MLSM service.

The issue here is while the transfer is happening, the other party hears a ring-back... what we want, is silence.

 

[PERRYPJ]

your not going to get silence from the switch, look elsewhere for it

OLD ROLMEN WORKING ON NORTELS

 

[rmgt]

Can we decrease the time it takes then?

 

[johnpoole]

you can modify the ftc, flexable tones and cadences, ld 57 to give a longer pause before the 1st ring back, that will modify that parm for all ring backs, i don't care for that, a ringback is the indication to the caller that the call is being processed, that or modify the app to wait 4 seconds before sending the second transfer command, doing a midofied supervised transfer. in that case the called number would have to answer on the 1st ring, or a ringback would be presented

john poole
bellsouth business
columbia,sc

 

[rmgt]

Can you help me out with how to set the longer pause in LD 57?

Thank you

 

[johnpoole]

yes, i'll look it up tomorrow and give you the pointers to modify that param

john poole
bellsouth business
columbia,sc