unconditionalforward to cell phone

[portmercphone]

I have set a user to toggle on/off unconditional fowarding to his cell phone. Sometimes when trasfering to the extension, that forwards to the cell phone it gets stuck in hold.

For example:
Ext 288 fowards to cell phone
Call comes in, we hit "trnsf + 288" and hang up. The caller gets stuck in hold and doesn't ring through to the cell

IF we wait for the cell phone to pick up before we hang up, the call goes through fine. That's not how we would like it set up, we want all calls to forward to the cell without having to announce the call.

any ideas?

 

[cztech]

portmercphone,
you could try cranking up this users "Allocated Answer Interval" from the defaul (blank, or 15 seconds), to something like 30 seconds - this would most likely provide enough time for the transfer to get out of the IPO and on to this users cell phone.

CZ

http://www.ipofficeinfo.com

http://www.cztechnologies.net

 

[portmercphone]

I've got it at 60 seconds. the callers just get stuck listening to hold music. Good thing we've got it set to the hip-hop station,.

Again, this only happens when we hit "trsfr + extn" and hang up rather then waiting for cell phone to answer.

 

[kwing112000]

I have had the same issue with transerring outside the system If you wait for it to start to ring then hang up it will work.

 

[CarGoSki]

Not to be a stickler here but the proper way to transfer is transfer+extn+transfer.

While this may or may not resolve the issue it is the proper way to transfer.

 

[optel]

I have had a similar problem transfers Ok to a Landline but when we tranfer the call to a mobile the caller gets hold music.We have 2 mobile service providers and the transfer problem only happens to one of them. To overcome the suituation just wait for the call to be answered and then transfer. I think the problem is in the way the ISDN Providor handles the call.

cheers
Bob