Good afternoon all, I have a bit of an issue with the newest release(6.8.202) of h.323 firmware for the 9608 devices, and hoping that you may have some insight or ideas as to what the issue may be.
1. The update has been applied to all but about 143 of our call center phones. Of these 143 that were not updated, they are sitting on releases 6.6401 (2 phones), 6.6506 (7 phones) and 6.6604 (134 phones). After a restart of the phone, the update appears that it is applying to the phone, but after the Kernel update reaches 100% complete, there is a 1-2 second delay, and then the phone contacts the call server and then connects the phone after verifying that it is registered. Upon checking the firmware on the phone, it shows the old release instead of the new 6.8202 version. Of the phones that are able to successfully update to the new version, there is a delay after the kernel reaches 100%,around 2-3 minutes at times.
I have tried performing reboots; clearing/resetting values on the phone; attempted to downgrade to 6.6229 in order to attempt to update back to the newest; All result in a failed update and the phone staying on the current installed release.
2. The update has successfully updated to 2000+ phones, but a very small percentage (less than 100) of these phones no longer pass audio to/from the Handset. Picking up the receiver is registered and the line opens, but there is no audio when the handset is used. Speaker and Headset devices work flawlessly. Downgrading back to the previous version (6.6604) resolves the issue.
I have searched and scoured through the forum and Google with no luck so far of anyone else having either of these issues after this specific update. And due to the security nature of the release, management is not willing to roll back to the previous release. Any input or suggestions are welcomed and will be greatly appreciated!
Thank you,
Christopher Romero, ACIS Telecom Engineer.
1. The update has been applied to all but about 143 of our call center phones. Of these 143 that were not updated, they are sitting on releases 6.6401 (2 phones), 6.6506 (7 phones) and 6.6604 (134 phones). After a restart of the phone, the update appears that it is applying to the phone, but after the Kernel update reaches 100% complete, there is a 1-2 second delay, and then the phone contacts the call server and then connects the phone after verifying that it is registered. Upon checking the firmware on the phone, it shows the old release instead of the new 6.8202 version. Of the phones that are able to successfully update to the new version, there is a delay after the kernel reaches 100%,around 2-3 minutes at times.
I have tried performing reboots; clearing/resetting values on the phone; attempted to downgrade to 6.6229 in order to attempt to update back to the newest; All result in a failed update and the phone staying on the current installed release.
2. The update has successfully updated to 2000+ phones, but a very small percentage (less than 100) of these phones no longer pass audio to/from the Handset. Picking up the receiver is registered and the line opens, but there is no audio when the handset is used. Speaker and Headset devices work flawlessly. Downgrading back to the previous version (6.6604) resolves the issue.
I have searched and scoured through the forum and Google with no luck so far of anyone else having either of these issues after this specific update. And due to the security nature of the release, management is not willing to roll back to the previous release. Any input or suggestions are welcomed and will be greatly appreciated!
Thank you,
Christopher Romero, ACIS Telecom Engineer.
