Two Ip Offices. Linked Ver 2.1 (27)

[Leemondcomm]

Some assistance if possible. May seem a really simple solutions but cannot get it to fucntion correctly.

We have a link established and can dial accorss sites, however.

By manual activation on Manager the client would like to be able to;

Site A would like to be able to call forward unconditionally to site B Reception Hunt group

Site B would like to be able to call forward unconditionally to site A Reception Hunt group

I have tried crating a dummy user with a forward to the other sites huntgroup but its not working is not working here it just gives silence or automatically puts the call on hold

 

[crashtest1000]

1. Make sure the the groups at each site are different numbers
2. Example you want calls from A to got B where the group number at B is 3001
Creat a short code at A as follows
Short code 3001
Dial 3001
Line Group: The number of the line going to site B
Feature Dial extension

You should be able to dial the number and it shoud rout accross the link and dial the group on B.

Forward you calls to this number

 

[Leemondcomm]

The above is all done. There is No extension conflicts at all.

 

[crashtest1000]

So it worked or it you still have an issue?

 

[MrIPO]

Are you able to Dial the reception group @ site B from Site A. Does the call connect OK. ?

Are your VPN (VoIP) lines configured as default ?

I am not aware of any issues relating to the issue you are trying to get working.

Umm anotherprivatebuild !!!

 

[auEric]

We use 2.1.35 I have not used 27. Can you phone from system A to B. Do your VOIP lines have the same number both ends. Have you unchecked "Allow Direct Media Path

 

[Leemondcomm]

I can ring accross fine from A - B and from B - A.

But I can't make use of any of the groups at each remote site.

 

[auEric]

Can you phone from site A to a group at site B and visa versa?

 

[MrIPO]

I would recreate the VoIP lines keeping them default. Change the codec to G729a, and tick VoiceNetworking.

And post your group dialing shortcodes so we can see.

Umm anotherprivatebuild !!!

 

[Leemondcomm]

VOIP lines are set @ G729. Voice Networking ticked.
Boths units on 2.1(27)

Shortcodes.

Site A
Number SiteBHGNumber
DIAL SiteBHGNumber
Line 10 (Voip)

Site B
Number SiteAHGNumber
DIAL SiteAHGNumber
Line 10 (Voip)

I have set a Hunt Group with the local extension and also a dummy user with an unconditional forward to HG @ the other site.

This is done on both sites.
Still not functioning.

 

[Leemondcomm]

One thing I have not mentioned they are using LCR also.

 

[IPOdan]

If you can dial extensions, but not groups, your problems are in the shortcodes. The shortcode for dialing groups across a SCN link should be as follows:

Site A
Number: SiteBHGNumber
DIAL .
(The . indicates that the short code should output the digits as dialed.)
Line 10 (Voip)
Feature: Dial

 

[kh3572]

The dummy users you created should ideally work. Make sure that you have ticked you have "Forward Huntgroup calls" ticked under the forward tab of your dummy user.