trying to figure out how roll calls to a DN from a console

[llathrop]

I need to make calls roll from my console to a callpilot DN after approx 30 sec. I have looked in my CDB, and tried changing my AODN, ATIM, etc. but nothing seems to work. The phone just rings and rings. On the other hand we can put the console in night mode, and it goes to the DN, etc

Where should I be looking to see what is going on?

Please, let me know if I can post any other info that might help me find this.

I am new to phones, so I am just starting to get an idea of how this stuff works. I appreciate any help you can give me!

Thanks,
Luke Lathrop

 

[johnpoole]

are your consoles 2250's?

john poole
bellsouth business
columbia,sc

 

[johnpoole]

post your att data, and how are the numbers getting to the console? dial 0, atdn from the route?

john poole
bellsouth business
columbia,sc

 

[llathrop]

the console (2250s) are primarily reached by dialing a DN, 6300, but dialing 0 also calls the console--testing dialing 0 shows the same behavior as dialing the DN.

Here is me ATT_DATA from my cdb. The AODN:6399 is my callpilot DN that I want to forward to. It seems like I have tried other DN's there when I was initially testing, and it made no difference.

 ATT_DATA

  OPT AHA BBIN BIXA BLA 

      DNI IC1 XTG IDP ILF XBL 

      FKA MWUD LOD 

      REA SYD ATDA

  ATDN 0

  NCOS 7 

  CWUP YES

  CWCL 2 6 

  CWTM 8 20 

  CWBZ YES YES

  MATT NO

  LFTN 007 0 00 12 

  LFFD 6300

  RTIM 30 30 30 

  ATIM 44 

  AQTT 45 

  AODN 6399

  SPVC 00 

    SBLF NO

  RTSA RSAA

  SACP NO

  ABDN NO

  IRFR NO

  XRFR NO

  IDBZ NO

  PBUZ 02  10 

  ICI 00 LD0 

  ICI 01 LD1 

  ICI 02 DL0 

  ICI 03 RLL 

  ICI 04 LCT 

  ICI 05 INT 

  ICI 06 

  ICI 07 

  ICI 08 

  ICI 09 

  RICI

Please let me know if their is anything else that would help! I know that I must just be missing something small

Thanks,
Luke Lathrop

 

[johnpoole]

try building a maxp 1 acd

any vacant dn... xxxx

ld 23
new
acd
0
xxxx
maxp 1
ncfw 6399

then put that new dn in as your aodn, might be the work around.. and make sure that you have a voice service dn for both 0 and 6300 in the mail, that must be there since it works at night, i assume your nit-1 is 6399?

john poole
bellsouth business
columbia,sc

 

[llathrop]

I'll give it a try. I don't think we have any other acd's right now--everything is done through phantom numbers etc

nit-1 is 6399.

One thing is that this callpilot serves two sites--and the other site has it's own operator, etc. I am not sure what happens then in night mode when zero is called...I think I'll go ahead and add the mailbox, just for kicks.

Thanks,
Luke Lathrop

 

[llathrop]

turns out I can't add a mailbox 0 to callpilot--a dn needs at least 4 digits according to it

Thanks,
Luke Lathrop

 

[llathrop]

I get a prompt: MWC after the DN in the instructions above

ld 23
ACD000 
MEM AVAIL: (U/P): 1114587    USED U P: 152370 92914    TOT: 1359871 
DISK RECS AVAIL: 368 
ACD DNS  AVAIL:   299    USED:     1    TOT:   300
REQ  new
TYPE acd
CUST 0
ACDN 6679
MWC  maxp 1SCH0765 
MWC  
SCH0765 
MWC  
TIM000 12:15  26/4

Thanks,
Luke Lathrop

 

[lretrievers]

You don't need to add a mailbox for zero, just make an extra in the SDN table for 0 and apply the appropriate application (most likely an auto attendant of some sort).

 

[llathrop]

Ok, I figured out what to do about the prompt, got the acd set up, and set it up in callpilot to go to the do the right thing. I changed the ATT_DATA AODN to the new number, call, and it just rings and rings.

Is their somewhere else that I should be looking? How can I tell the call is going where I think it is?

oh.. also you were right about the mailbox zero. It was already in the SDN table, of course.

Thanks,
Luke Lathrop

 

[johnpoole]

strange, i don't know if 0 (internal) responds to aodn, but i do know i've used it for my atdn without a problem. i will scan my cdb tomorrow to see if there is another place to turn overflow on.. i usually try a maxp 1 when i have an overfolw that's broke. in fact 0 in my switch is a maxp 1 acd ncfw to 6000 which is my atdn.. that gives me some extra options. your switch is programed right, i don't think you get the prompt unless you have the packages needed to make it work.. pkg 153, 163? brain freeze.. have you looked at the feature program manual, features and discriptions? that may have the hidden link

john poole
bellsouth business
columbia,sc

 

[llathrop]

I have been flipping through them, but too much of it just ends up being greek to me.

I am reading through:
X11 features and services, book 1.
relevant section: Attendant Overflow Position pg 345
or maybe I should look at Attendant Alternative Answer page 215?

I see something about CAS? calls not activating the timer also calls transferred, recalled etc not being covered

Thanks,
Luke Lathrop

 

[johnpoole]

i'll do a little research to see if i can find the last straw, it would be nice if nortel wrote the manuals in english..

john poole
bellsouth business
columbia,sc

 

[llathrop]

Thaanks--I really appreciate your help!!

Luke

 

[lretrievers]

Is this problem occurring on Succession 4.5? Just curious as we just upgraded a customer where this was working fine, and after the upgrade, it stopped working.

 

[llathrop]

I think I found it--it appears that you can't send them to a dn that is forwarded

from the book:

"Calls will not be rerouted to the Attendant Overflow Position DN when....
The AOP DN is in the Call Forward All Calls mode."

page 347 of X11 Features and Services book 1.

everything works if I send the calls to a regular, plain old DN. I swear I tried that already and it didn't work, but this time...!

now my problem is how do I present the call to my call pilot system, to get it to go into our voice menu if both attendant and overflow are busy?

Thanks,
Luke Lathrop