Trouble with partial rerouting

[KristianFr]

Hi

Im having some trouble getting partial rerouting working.
I have marked the BRI line with "supports partial rerouting", and tried both with and without "force numberplan til ISDN".

But it does not work, the call still goes over the ISDN line. Only 2 channels, so without the partial rerouting, both channels go busy when calling a forwarded number.

The outside number is directly routed to an internal extension using incomin call route.

Country is Norway, ISDN is supposed to support partial rerouting.

System status shows the call for about 1/10th of a second when calling the forwarded number, then terminates the call.

Any tip on what to look for here?

 

[intrigrant]

Partial rerouting means that you can set forwarding on a DDI number within the providers network and not in IP Office.
In our country thgis is done with #31#nmbr#, then the DDI number is forwarded by the provider, all the other DDI numbers are ringing the IP Office users.
that is why it is called "partial rerouting".
This is a feature we have to subscribe to and pay a monthly fee plus all the call costs from our line to the forwarding numbers.
The feature can only be set and reset from the ISDN line.

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[KristianFr]

Im aware that this is a feature in the phone company network, but you can control it from the IP Office.

After a talk with the phone company, it seems like their line doesnt support it, (earlier they told me i does).
So i have to wait a couple of days while they convert it to a product that does support it.

 

[mattKnight]

Partial rerouting means that you can set forwarding on a DDI number within the providers network and not in IP Office.

It isn't often that I think Intrigrant is wrong, but in this case I do.

In the UK (and I accept this is possibly different to NL), there is a service on ISDN 2 lines that allow precisely this feature. I have not tried it with IPO, but with other systems it works. The service has to be enabled on the lines (in the BT world, called Customer Controlled Call Forward and has to be on Point-to-Point lines not point to multi-point) and partial re-routing enabled on the ISDN card. When a call is forwarded off switch, the CO optimises the ISDN channels (i.e. anti-trombones) and the call proceeds. We use this in situation where it is imperative that the orginal caller ID is preserved and presented to the final call destination. There is also a code that can be dialled to line that enables a call forward unconditional to a destination. As this is an ETSI standard feature, i'd expect it to work for European lines, maybe (We love standards, that is why we have so many of them)

In short, in the UK this service is available, the IPO does support it (but I haven't tried). As for Norway - I don't know, but I'd be tempted to check whether the provider is supplying point to point or point to multi-point ISDN lines.



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[intrigrant]

Partial rerouting means that you can set forwarding on a DDI number within the providers network and not in IP Office.

Maybe i was not clear enough, what i meant is that the rerouting takes NOT place in the IP Office but in the providers network, the setup of the diversion is done from within the IP Office.

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[amriddle01]

Intigrant, I thought you had a phone call yesterday that would have persuaded you to change your signature back

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[intrigrant]

No i have not got any call but instead of my collegues I did not get a iPhone either.....

I have reached a age were i don't care if Avaya likes it or not, and i can do without a iPhone.

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[amriddle01]

tlpeter said you were on a call about the new support structure, bug = free other = pay or something

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[intrigrant]

That is true, the new "support" model costs a lot of money and our resellers don't want to pay for it.
The arguement is that they don pay for material which is broken, in case of a bug.
They don't realize that we will buy support hours for them and calculate that in their prices. But we want it as cheap as possible, we are dutch and very fond of having money, and not on spending it.
It will be a lot busier here in the near future as support here is free.

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[TomMills]

that makes perfect sense intrigrant, i gather from your post you work for a disti? i hope the distis in the uk have the same outlook.

I don't really use our distis support anymore, but i feel that i may well be going through them in the future.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[jamie77]

If you are not using the Disti support in the Uk, where are you going???

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[TomMills]

i use the little spongey bit that sits inside my head.

in all seriousness, we havent had to raise any bug issues in a long long time, since 5.0 to be honest, everything, touch wood, has been rock solid.

the only exception being issues we had during the 6.0 trials which went straight to avaya.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[intrigrant]

I agree, since release 5 the support calls decreased dramatically, now only two or three calls a day.
With the introduction of 3.0 i was constinue on the phone.

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[amriddle01]

Same here Tom, I have never had a single solution provided by a disty or Avaya in the 3 years I have been an IP office engineer (sprog), I have reported it but it's either been a dead end, I figured it out myself or the excellent team here have. I have found Avaya very reluctant to do anything, they stall you by asking for traces where the issue clearly doesn't need or warrant traces, they deny the issue has already been raised when I know for a fact it has and the next thing it's in the TB's/Caveats site, it can be like , I certainly will not be paying for that

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[TomMills]

i know what you mean bud, although i used to hate their way of thinking but i am coming around. i remember being asked to upgrade a 4.1.9 site (250 users, everyone had phone manager) to latest release around the second maint release of 4.2. issue was three or four tlb reboots in the space of a month.

i was pretty pissed off, being told to upgrade without any traces being provided or any investigation by avaya, my thinking being that if it was a programming error then i need to fix that and upgrading wouldn't help, but when you look at it from their point of view, they don't want to waste time only to find it's an issue that has already been fixed.

we can't all be happy unfortunately.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[jamie77]

i just like to bug the SS techs every now and then and make them earn thier money!!!!

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[amriddle01]

I wonder at what point do they decide that it's a bug or not, they need to assign the job to an engineer to look at and decide if it's a bug or not and so if you pay or not. So how is that going to work? Are they going to hold you to ransom for the €2000 until they decide to keep your money or not or do they only ask for payment later after they realise it is shoddy programming (not that they'll get that from me)

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[TomMills]

thats a good point andy, if you get charged for an issue, then it turns up on ten oter sites, do you get refunded, or get your hours back?

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.