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Transferring to Voicemail - Phone in use

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PhoneGuyNJ

PhoneGuyNJ

Technical User
Dec 7, 2004
203
US
Another interesting issue. in 4.2, IPO SOE, what's happening is, when you transfer to an extension that is idle, it rolls to voicemail as expected. If the extension is not idle, and someone is on it, it goes to a general mailbox, not that person's mailbox.

Any ideas?
 
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also embedded?

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it :)
 
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sounds like they may have Forward when busy enabled. Dial *00 and it should clear any forwarding that is turned on for that extension and then give it a test.
 
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Ok. Is there any way I can check this remotely? They barely know how to dial 9 first.. haha
 
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Check forwardings on the user

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________
 
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only if you can access their PC remotely then you can check in the configuration if it is forwarded, but it might be easier just to try bdelmar's suggestion and have them dial *00 and tehn test call again.
Are they maybe using the users mailbox as a general mailbox?

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it :)
 
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No. They do have a general mailbox that was setup when the system was put in for after hours though.. which is the one the callers are going to when a call is transferred and they are on the phone.

I will take a look in the system and also have them try the *00
 
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There is no such thing as a General/system mailbox on the IP office only user or huntgroup, there must be some sort of forwarding going on somewhere for it to end up other than in the users own mailbox, possibly in the Incoming call route :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
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Yeah, ignore that incoming call route thing, you said transferring :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
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