transferring calls to 999

[ameyUK]

hi guys,

have a request from one of the users, being a hospital they would like to transfer calls from patients to 999.. at the moment we press 9 for any outside calls.. how can this be achieved?..

i would really appreciate any help

thank you
ameyuk

 

[bhassell2000]

you will have to ghange your AC1 code to another digit if another is available

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/pub/buddy-hassell/7/5a5/b8b

 

[GHTROUT]

Who is at 999? I suspect someone has a number wrong.

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[johnpoole]

since you do not have an ext 999, where are they trying to send the call? you can't have ext 999 (or app) if ac1 is a 9. i am on site at a hospital and have request almost as insane..

i would find out where the operators want the call to end up, then build a spn 99 (if needed) pointed to a rlb with a dgt that handles that request

john poole
bellsouth business
columbia,sc

 

[ameyUK]

999 is for emergency services in UK.. changing ac1 code is not possible because its used hospital wide..
so staff would like an option to forward a call to 999 emergency services...

thank you

 

[bhassell2000]

so you basically want them to go to 9-999?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/pub/buddy-hassell/7/5a5/b8b

 

[ameyUK]

yes...

 

[GHTROUT]

Build an SPN 999

Then, transfer them to 9,999

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[GHTROUT]

http://en.wikipedia.org/wiki/999_(emergency_telephone_number)

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[johnpoole]

build an spn of 99.. then use a dgt to insert 9..

but unless you frl most phones off of that, any user that dials 999 will get the far end..

we do not allow 911 from guest phones.. it causes to many misdials.. we send those to security (via a dgt) we do send 9 911 to the cop shop,, spn 11, dgt insert 9 and send it to the locals

john poole
bellsouth business
columbia,sc

 

[GHTROUT]

Yes, agree with John. The SPN would be 99 then. And a DMI would be insert 9.

Better yet, if you have a newer release, use ESA and make 999 the ESA number. All started in LD24

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[ameyUK]

thank you guys, really appreciate this..
I am new to cs 1000 , am trying to find some notes that will help me to set spn up have been unsuccessfull so far (can i achieve this via web interface?), if possible can you guys point me to the right direction please.. thanks again

 

[NortelGuy1979]

If you're release 3.0 or higher, ESA was included with all software levels. Use ESA features.

Build 999 as your ESA DN
Build 999 as an SPN with an RLI LTER = YES

The PBX handles it from there. Very clean.

-Matthew

Matthew - Technical Support Engineer

http://www.linkedin.com/in/matty79

 

[bhassell2000]

amey, do you not have access to the CLI of the PBX?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/pub/buddy-hassell/7/5a5/b8b

 

[GHTROUT]

All of the ESA stuff is on videos here:

http://www.youtube.com/view_play_list?p=3D7AC91BA6D7308E

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[ameyUK]

thank you guys, I will have a look at the video.. no i dont have access to cli to pbx.. we use web interface and cs 1000 telephony manager navigator.. thanks again fellows..