Transfer to VM from an operator console (MLX-20L)

[wombats4all]

We have a Merlin Legend system, R7 I believe. When the operator tries to transfer a call to VM (Audix) using #56, it does not work. What is the best way for the operator to transfer a call directly to VM?

 

[tdaugirdas]

The operator should program a buttom as a Direct Voice Mail transfer button.

Once programmed, press the button, dial the extension# of the voice mail box and hang up.

Or (if no Direct Voice Mail Transfer button is programmed), press feature, press 56, dial the voicemail box extension# and hang up.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[wombats4all]

Well, feature 56 will transfer the call to the extension, which then rings three times before going to VM. Everyone else can transfer directly into VM without the extension ringing - everyone except the operator. Any ideas of what that could be?

 

[tdaugirdas]

Is this a QCC or DLC operator position? If DLC, the call should go directly to the extensions's voice mail - and not ring the extensions. Did you program a Direct Voice Mail button the operator phone?

Tom Daugirdas,
President
STCG, Inc.
stcg.com