Tracing CDR System in my network

[Arvindsunny]

I am new to Avaya I have alot of drop call and rejecting i want to trace the incoming calls of the past how could i


Voice System name: SER- IP SERVICES
Service Enabled Local Local Remote Remote
Type Node Port Node Port
CDR1 C-LAN1-Admin 0 Buffer-Tax 8000

SESSION LAYER TIMERS
Service Reliable Packet Resp Session Connect SPDU Connectivity
Type Protocol Timer Message Cntr Cntr Timer

CDR1 n 30 3 3 60

Voice System name: Marigny - CDR SYSTEM PARAMETERS

Node Number (Local PBX ID): CDR Date Format: day/month
Primary Output Format: customized Primary Output Endpoint: CDR1
Secondary Output Format:
Use ISDN Layouts? n Enable CDR Storage on Disk? n
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Use Legacy CDR Formats? n Remove # From Called Number? n
Modified Circuit ID Display? n Intra-switch CDR? n
Record Outgoing Calls Only? y Outg Trk Call Splitting? n
Suppress CDR for Ineffective Call Attempts? n
Disconnect Information in Place of FRL? n Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: group-ext
Record Called Vector Directory Number Instead of Group or Member? y
Record Agent ID on Incoming? n Record Agent ID on Outgoing? y

Record Non-Call-Assoc TSC? n Call Record Handling Option: warning
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 2


CDR SYSTEM PARAMETERS

Data Item - Length Data Item - Length Data Item - Length
1: date - 6 17: - 33: -
2: time - 4 18: - 34: -
3: clg-num/in-tac - 10 19: - 35: -
4: duration - 4 20: - 36: -
5: sec-dur - 5 21: - 37: -
6: dialed-num - 18 22: - 38: -
7: vdn - 5 23: - 39: -
8: return - 1 24: - 40: -
9: line-feed - 1 25: - 41: -
10: - 26: - 42: -
11: - 27: - 43: -
12: - 28: - 44: -
13: - 29: - 45: -
14: - 30: - 46: -
15: - 31: - 47: -
16: - 32: - 48: -

Record length = 54

 

[montyzummer]

Ok first you need to be sure that the system has a valid CDR link administered , check "Status cdr" if link 1 and 2 are showing as down , then it is unlkikely that you have a CDR link established to collect the data , unfortunatly you cant trace historical data and i am pretty sure the information you require would not be available to you in CDR format anyway.

If you run the command "list trace sta XXXX" this will give you all the data on the station you require but this is real time.


APSS (SME)
ACSS (SME)

 

[Arvindsunny]

Hi Monty,

Status CDR is up Yes i not trace de active calls but de past calls.. thats my issue. I dnot see any Call billing or a monitoring system installed.

Thank you

Arvind

 

[montyzummer]

If you type list node-name ip or all (depending on the kit) this will show you what links you have administered to what IP address,
also check "change ip-services" and that will tie in with the information on the previous command the "service type" will be CDR1 or CDR2 with this information you will be able to determin what the IP address is of the machine that is collecting the data, from there you will have to do some digging around on site to find that machine.

But if your CDR status is showing as up something is collecting the data....happy hunting

APSS (SME)
ACSS (SME)