We are currently having problems with agent skillsets been changed to the wrong levels etc which is impacting on service levels-we are unable to find out who is doing this as there are over 35 CentreVu users..
Is there any way using CentreVu Supervisor/Terminal Emulator to track which User ID are making the changes and when. We could simply remove write access to Agent Administration from certain users but they need to be able to change agent skills in emergencies etc.
Any help appreciated.
Is there any way using CentreVu Supervisor/Terminal Emulator to track which User ID are making the changes and when. We could simply remove write access to Agent Administration from certain users but they need to be able to change agent skills in emergencies etc.
Any help appreciated.