Telset Agent ID as part of UUI

[rchandr3]

I am developing a screen-pop application using TSAPI. To pop the screen at the correct agent desktop, I need to get the Telset Agent sign-on ID. We map that with their windows ID and as I get the Delivered event on a call routed to the gateway, if I can get the Agent Telset ID as part of the UUI, it would be easier for me to do the pop.

Please advise whether its possible. Alternate solutions are also welcome with thanks.

Many Thanks,

Cheers,

Ravi

 

[rchandr3]

Alternate Solutions are also welcome. Please help me!

Cheers,

Ravi