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Extension name display instead of agent id

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Wolfdzn

Wolfdzn

IS-IT--Management
Joined
Dec 11, 2013
Messages
98
Location
CA
Is there a way in CM 8 to display the name of SIP extension name instead of agent id and name?


Current config when agent is calling the extension directly it displays the agent if and name but after agent is logged out then displays station name
 
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