Tell who tranfered call

[technicholas]

My users are telling me a while ago they were able to tell who transferred calls to them from the front desk, i tested this it shows the user who moved the call for about 3 secs and says "external" after that is there something we can do to prolong the user > external move?

 

[intrigrant]

On a decent system when you want to transfer a call it will put the external call on hold and the called target will ring as a internal call showing my name and before R3 the IP Office did just that but since R3 it rings as a external call and displays as "External>My Name" on the transfer target.
When I do a blind transfer it will ring as external and shows as "External>Transferred to name".
You never knows who transferred the call and it will always ring as external.
It is about time they change that or at least give us a choice in system settings, a checkbox "Normal Transfer or US transfer

 

[amriddle01]

That's determined by how long the person transferring lets it ring before completing the transfer/hanging up not by a system setting. They should be doing consulted transfers rather than blind really then they'll know for sure

 

[intrigrant]

They probably don't know were we chat about. "We sold so many IP Office's and now they com with THIS? What a morons."
We (at least me) have been opposing this frpom day one when R3.0 was released (I lost my hear because of that release....)

 

[Westi]

seems someone didn't like our chitchat about the features.
Oh well

Joe W.
je sui charlie

FHandw, ACSS (SME), ACIS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[intrigrant]

Guess who, I must have new mail from the mods...

 

[IPGuru]

Alerting with 'Transferred to is vital' ,Otherwise how is the recipient supposed to know who they are ;-)

Seriously I have a total dislike of blind transfers & consider them to be very rude not only to the recipient (who has no clue as to what the call is about) but also to the caller who now has to repeat everything they have just said If they actually get answered, or else they simply get bounced around as the call recalls to the front desk to someone else who does not have a clue as to the reason of the call.

- Rant over-


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[intrigrant]

There is a transfer return timer to avoid calls go floating around, this timer ensures the call is routed back to the transferror and not to follow all kind of divertsions programmed on the ringing stations.
Blind transfers a very efficient and really common in our beautiful little country where time is money.

 

[Gunnaro]

Blind transfer is also widely used on calls coming in to the wrong department (because everyone knows that Sales answers in 10 sec vs. Complaints in 45 minutes).
You smack them right over to the correct HG. (and if you are a cunning bastard, you make a little module that up's the priority on those who dialled correctly...)

I wonder if the initial question is possible to achieve with VMPro... Got to test that.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[IPGuru]

I know that in large call centres are a necessary evil, I just don't like them because I don like getting a call dumped through to me with no information about what it involves (especialy if it is not a call I have previously been dealing with)
& I don't like repeating myself to every agent I speak to when I call a company. I especial dislike having to go through all the security checks each time because they have no way of knowing I have already been verified.

the least they could do is transfer to an internal number that signifys the caller has already been checked (& preferably jumps the queue)


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear