TAPI for Roaming users

[jmansford]

We have an IP Office R2.1 with all analogue extensions which we use in a call centre environment.
We use a bespoke .NET application for outbound calls. Currently the users are having to manually dial each number (either using the phone or using PM).
I would like to build in dialling functionality in to our application.
We have come across a problem though, in that the extension setting on the TAPI driver is a per-machine setting and only administrators can change it. Does anyone know of any way to programmatically change this setting? Is there a decent TAPI driver for this system on XP?

 

[Belrick]

You need the CTI pro lisence in order to change from single user to 3rd party Tapi.

 

[latitude12]

You certainly don't need 3rd party TAPI. You can use a login script to change the registry entry that determines the TAPI extn. HKEY_LOCAL_MACHINE\SOFTWARE\AVAYA\IP400\TSPI\Options - set to extn no.

 

[jmansford]

I did try this but it seemed that the driver only accepts changes when the machine starts. Is there some other way of restarting the TAPI driver?

 

[latitude12]

You'll need to restart the Telephony service (something which is a bit hit and miss on XP) - the best method is to restart the PC.

 

[jmansford]

This is my issue, the people in our call centre have practically no permissions on the machine, rebooting is a bit nasty.

I'm pretty disappointed that such basic CTI isn't possible for a call centre environment. We specifically bought the system for the CTI.

Does CTI Pro really improve things in this regard? I thought CTI Pro just gave info on hunt groups and allowed monitoring of lots of extensions.

Has anyone any experience in using this before I buy it?

 

[latitude12]

The CTI Pro license will work, but will require modification to your application. You will have to have a single TAPI server running third party TAPI, and your application will need to communicate with this server to initiate calls, hang up etc. I have experience installing and maintaining a system that worked in this fashion, but I'm afraid I can't help on the programming side.