System Phones Not RInging

[stcroix1]

We have had complaints from our stores that customers say they are calling and the line just rings on there end. The store never hears the phones ring. This is an intermittant problem. Also we continue to have stores say they have to reboot/unplug their phones in order for them to work. They are the 4412 and 4424 phones and they see system time and date but pick up handset and they get nothing. Also the embedded voicemail is flaky. It sometimes wont let anyone log into there vmail box. We have to do an immediate reboot of the system and then they are able to get access. A lot weird things keep popping up with IP 406 3.2(17) Any suggestions fixes?

 

[kwing112000]

I would upgrade to 3.2.54. 17 had alot if issues. I only had it on a few sites and it wasnt very good.

 

[stcroix1]

Thanks for the info. I heard 4.0 is coming out sometime this month. Would I have to upgrade the current systems running 3.2(17) to 3.2.54 then to 4.0? What I am getting at is should I just wait for the newer version to come out and just do all my upgrades then?

 

[kwing112000]

You may want to wait it is up to you on that. You will need to go from 3.2.17 to 3.2.999 then 4.0. I think that is the case. You will have to wait untill the release to know for sure.

 

[stcroix1]

Thanks for your help. I will probably wait to upgrade.

 

[janni78]

Installing 4.0 would be like today using 3.2 17, unless you need the new features in 4.0 you better stay with 3.2 54 and upgrade to the new 3.2 maint when it comes.

Unless you want to take the risk and install a new release on an already unhappy customer.