Oct 4, 2012 #1 TomTom69110 Technical User Joined Feb 1, 2012 Messages 4 Location FR Hello, How do you calculate the % _abandonned_aft_threshold? thank you
Oct 5, 2012 #2 Utreg IS-IT--Management Joined Jul 22, 2002 Messages 466 Location NL See CCMA; Configuration, Formulas: %Calls_Abdnd_Aft_Threshold*100/%Calls_Abandoned Upvote 0 Downvote