Switchhook disabled??

[lkerr]

Okay guys, I have an "interesting" problem for you ... we are using Norstar M7324s. Yesterday, one of them (okay, MINE) decided that the switchhook would no longer be a functional piece of equipment on the telephone. I thought at first that it was something in the telephone itself, so I switched it out, but no joy. Its a setting of some sort, but I can't figure out what happened. I can't pick up or put down the phone without pressing buttons and its driving me crazy.

Worst thing is, as telephone network admin, I should know how to fix it, but I'm stumped - especially since I didn't do anything to cause the problem. I've checked the line assignments, they're set correctly. Any other ideas??

Thanks!
LK

 

[DigitelD]

What does the display of the phone say?

SHK Certified (School of Hard Knocks)

 

[danthephoneman]

Check to see if you have the handset cord plugged into the headset plug on the bottom of the phone.

 

[bwtc]

Are you sure that the headset is plugged into the correct jack?

 

[DigitelD]

Yes, if your handset is plugged into the headset jack then the phone will act similar as you described.

SHK Certified (School of Hard Knocks)

 

[lkerr]

Okay, checked the handset line ... plugged into the correct jack (which is a relief, because I would have felt mighty stupid. . Also, the display is showing date/time, just as it should.

Any other ideas??

 

[danthephoneman]

Check to see if any of the buttons are stuck.

 

[lkerr]

Well, I did check the buttons, but then out of sheer frustration, I tried going into the line assignment again, setting it to "None", letting the phone update, then going back in and resetting it to "I/C". When it finished the 2nd update, it was a happy phone once again. So, I found a *fix*, I guess.

Maybe it just wanted a vacation? (Should've checked my calendar - it's getting one starting Friday!)

Thanks for the help and suggestions!!
LK