I have customer with a mics and nam. They have two locations connected with mck ip converterw, pri for time warner, and dedicated ip pipe of 10 meg. Yesterday location b, mck remote, forwarded their phones to main location. fwd 4 xxx-xxx-xxxx. The problem is when people called the number for location, they received a live mci operator asking permission to complete their call. they have been tw for years. I attempted to replcate the event this am, but everything worked fine. Dial 9, 0 and got tw operator. Fwded calls and everything worked as it should. Four people reported the mci operator message. One local, one cell phone, one attempt from location a, and one attempt from location b to main location b number received the same message. Nam has no lines assigned.
Could be a one time screw up but I am not certain. The old number, one called, used to belong to another carrier acquired by time warner.
Any thoughts on this occurrence. I changed put restrictions on name extension to try an eliminate fraud. Also, told customer to tell time warner to block international calls.
Also, why does call fwd to 9xxx-xxx-xxxx not work the same as fwd xxx when they are on the same system. fwd 9xxx-xxx-xxxx goes to location a while fwd-extn(xxxx) rings and gets aa at location b. Same nam, but location b has aa on their lines and location a has no aa.
tks in advance
Could be a one time screw up but I am not certain. The old number, one called, used to belong to another carrier acquired by time warner.
Any thoughts on this occurrence. I changed put restrictions on name extension to try an eliminate fraud. Also, told customer to tell time warner to block international calls.
Also, why does call fwd to 9xxx-xxx-xxxx not work the same as fwd xxx when they are on the same system. fwd 9xxx-xxx-xxxx goes to location a while fwd-extn(xxxx) rings and gets aa at location b. Same nam, but location b has aa on their lines and location a has no aa.
tks in advance
