Stop phones ringing whilst on a call 1

[Mad101daN]

Hi

I am very new to phone systems, and would like a bit of help if at all possible.

We have a Nortel Networks phone system, and the main unit is a bcm50a (hope that helps)

What is annoying everyone here is that when you are on a call, someone intenally can ring your line, and your phone rings, its most distracting and annoying when you are talking to someone. What we want is for the phone not to ring and the internal call dialer hears a enagged / busy tone.

Does anyone know what I have to do to get this.

If you could answer with very simple instructions I would appreacite that all the more.

Thanks fot any help in advance.

Dan

 

[Dasheen]

Enable fwd busy and calls will go to user mailbox.

 

[Mad101daN]

Hi

Thx for the reply. We dont have mailboxes here.

Can I still enable fwd busy and how do I go about doing that ?

I said I was a noob

Thx

 

[Eric121508]

Under the set capabilities check the box next to (Do Not Disturb on Busy) This will stop the seccond call from ringing it will only flash. If there is no voicemail (which comes built in on the BCM's) then the seccond caller will keep getting rings untill the user finishes the call, hangs up, and answers the seccond call (which will now ring on the set).

Hope that helps,

Eric

 

[Mad101daN]

Ah ha

I see what the problem is here. I do not have access to a computer based control panel.

Everything I do has to be done through the phone itself. I was hoping to get a code / so way of manually adjusting each phone.

Anyone know how to do that ?

Dan

 

[RikRodgers]

You'll need to get into Installer programming. Feature **266344, pswd, Show on Terminals & Sets, Next to Capabilities, Show, then Next to DND on Busy.

 

[jerryreeve]

under feat ** 266344 >> terminals and sets >> capabilities >> forward on buey >> forward to: (set to your voicemail's DN number)

alternatevily you can let the call continue to be presented to the phone but just not ring by setting terminals and sets >> capabilities >> DND on busy to Yes this lets the call be presented to the phone. If your phone has line appearances and rings on it for the outside lines, the phone will not forward those calls to the stations VM.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[RikRodgers]

They don't have vm.

 

[jerryreeve]

not only that I am not sure you can use feat **266344. sorry I thought it was a norstar question not BCM.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[gm85]

Also, if you follow RikRodgers' advice set DND on Busy and do not configure Forward on Busy, the caller will receive a busy tone if the phone is in use (which is what you wanted).

 

[Mad101daN]

I did it

Hooray. Thx for the help, it was not as hard as I thought it might be.

Can anyone point me to a manual that gives me a explanation of all the different options I can set.

Cheers

Dan

 

[YnotPhone]

There is a great place that I found for manuals and features for both Norstar MICs/CICs and BCM systems:

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

Try this site out...

But for features on the system:
Feature Description
------------- -----------
Feature 0 Speed Dial
Feature 1 Send Message
Feature #1 Cancel Send Message
Feature 2 Ring Again
Feature #2 Cancel Ring Again
Feature 3 Conference/Transfer
Feature 4 Call Forward
Feature #4 Cancel Call Forward
Feature 5 Last Number Redial
Feature 60 Page - General
Feature 61 Page - Internal (Zone)
Feature 62 Page - External (Speaker)
Feature 63 Page - Internal and External
Feature 64 Line Pool
Feature 65 Reply Message (View Messages)
Feature #65 Cancel Message Waiting
Feature 66 Voice Call
Feature 67 Saved Number Redial
Feature 68 Restriction Override (COS Password)
Feature 69 Priority Call
Feature 70 Transfer
Feature 70 Unsupervised Conference
Feature 71 Link
Feature 72 Timed Release
Feature 74 Call Park
Feature 75 Group Pickup
Feature 76 Directed Pickup
Feature 77 Call Timer the duration of the call)
Feature 78 Pause
Feature 79 Exclusive Hold
Feature 82 Camp-on
Feature 83 Privacy Control
Feature 84 Line Redirection
Feature #84 Cancel Line Redirection
Feature 85 Do Not Disturb
Feature #85 Cancel Do Not Disturb
Feature 86 Background Music
Feature #86 Voice Call Deny
Feature #88 Cancel Voice Call Deny
Feature 800 Trunk Answer
Feature 801 Call Queuing (Answer next call)
Feature 802 Group Listen
Feature #802 Cancel Group Listening
Feature 803 Show Time
Feature 804 Wait for Dial Tone
Feature 805 Station Set Test
Feature 806 Static Date and Time
Feature #806 Cancel Static Date and Time
Feature 807 Ringing (Signal) Call
Feature 808 Long Tones
Feature 811 Call Information
Feature 812 Call Log
Feature 813 Call Logit
Feature 815 Call Logs Autobumping
Feature #815 Cancel Autobumping
Feature 819 Blocking (Name & Number)
Feature #819 Cancel ONN Blocking
Feature 870 Service Modes Status
Feature 871 Ringing Service
Feature #871 Cancel Ringing Service
Feature 872 Restriction Service
Feature #872 Cancel Restriction Service
Feature 873 Routing Service
Feature #873 Cancel Routing Service
Feature 875 Alarm Time
Feature #875 Cancel Alarm Time
Feature 876 Room Condition
Feature 877 Alarm Time Administration
Feature 878 Room Condition Administration
Feature 879 Room Occupancy
Feature 897 Malicious Caller ID (MCID)
Feature 904 Agent Login
Feature 908 Busy Mode
Feature 909 Queue Status
Feature 980 Leave Message
Feature 981 Open Mailbox
Feature 982 Operator/Service Control
Feature 983 System Administration
Feature 984 Call Forward to CallPilot
Feature 985 Display CallPilot Extension
Feature 986 Transfer to Mailbox
Feature 987 Interrupt
Feature 988 Name Dial
Feature 989 Record Call
Feature 9*0 Route Call to FastRAD
Feature 9*1 Display CallPilot Feature Codes
Feature 9*2 SMDR Administration
Feature 9*9 Message Trace Tool Debugger Stamp
Feature 9** FastRAD Administration
Feature *0 Button Inquiry
Feature *1 Erase Memory Button
Feature *1 Program External Autodial
Feature *2 Program Internal Autodial
Feature *3 Program Feature
Feature *4 Program User Speed Dial
Feature *6 Ring Type
Feature *7 Contrast
Feature *9 Run/Stop
Feature *80 Ring Volume
Feature *81 Move Line Button
Feature *82 Dialing Modes
Feature *84 Call Log Options
Feature *85 Call Log Password
Feature *501 Language 1 - English
Feature *502 Language 2 - French
Feature *503 Language 3 - Spanish
Feature *504 Language 4 - Spanish
Feature *520 System Wide Call Appearance 1
Feature *521 System Wide Call Appearance 2
Feature *522 System Wide Call Appearance 3
Feature *523 System Wide Call Appearance 4
Feature *524 System Wide Call Appearance 5
Feature *525 System Wide Call Appearance 6
Feature *526 System Wide Call Appearance 8
Feature *528 System Wide Call Appearance 9
Feature *529 System Wide Call Appearance 10
Feature *530 System Wide Call Appearance 11
Feature *531 System Wide Call Appearance 12
Feature *532 System Wide Call Appearance 13
Feature *533 System Wide Call Appearance 14
Feature *534 System Wide Call Appearance 15
Feature *535 System Wide Call Appearance 16
Feature *550 Silent Monitoring

Voicemail Features:
9** RAD PROGRAMMING (RAD 2, FASTRAD)"
9*0 RAD TRANSFER (ALL BUT CICS IRAD'S)
9*1 CHECK FEATURE CODES FOR VOICE MAIL
9*2 SMDR Admin
9*3 LOGGER TIME STAMP
9*3 VMI Codes
9*4 NORSTAR DOOR PHONE PROGRAMMING
9*5 FLASH LOW RANGE CHECK FEATURE CODES
9*7 ACD ADMIN MAINTENANCE SESSION
9*9 VOICE MAIL INTERFACE (VMI) CODES
900 SMDR, enter account# to be logged with the call
901 ACD LOGIN
901 VMI Admin
902 ACD UNAVAILABLE
903 VOICE MAIL HIGH/LOW RANGE SELECTION
903 ACD CANCEL WRAP
904 ACD HELP
904 FLASH ACD LOW RANGE LOGIN/OUT
905 ACD CATEGORIZE
905 FLASH LOW RANGE DN IDENTIFIER
906 ACD RECORD CALL
906 FLASH LOW RANGE VM TRANSFER
907 FLASH LOW RANGE VM INTERRUPT
908 STAR TEXT (OBSOLETE)
908 FLASH ACD LOW RANGE BUSY MODE
909 ACD ANN. MAINTENANCE
909 FLASH ACD LOW RANGE QUEUE STATUS
910 FLASH LOW RANGE LEAVE MESSAGE
911 FLASH LOW RANGE OPEN MAILBOX
912 FLASH LOW RANGE OPERATOR CONTROL
913 ACD CALLS QUEUED
913 FLASH LOW RANGE SYSTEM ADMIN LOGIN
915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2)
920 ACD ADMIN SESSION
921 ACD ROUTING SESSION DAY/NIGHT
922 ACD ADMIN STATISTICS SESSION
923 ACD GROUP STATISTICS SESSION
960 DIAL BY NAME (CINTECH NSVM OPTION)
961 DIAL BY NAME ADMIN (PSWD=1234)
980 VM SEND MSG TO ANOTHER MAILBOX
981 VM LOG INT MAILBOX
982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867))
983 VM ADMIN PROGRAMMING (PSWD=1020000)
983 VM SOFTWARE LEVEL(LOGIN- OPTION 9)
984 VM TIME AND DATE
984 AUTO FOREWARD TO VMAIL(NSVM4.0)
984 FLASH ACD LOGIN/OUT
985 "VOICE MAIL DN INQUIRY
986 VOICE MAIL TRANSFER
987 VOICE MAIL INTERRUPT
988 VOICE ACTIVATED NAME DIALING
988 FLASH ACD BUSY MODE
989 RECORD CALL (NSVM 4.0)
989 FLASH ACD QUEUE STATUS

Feature 9#000-299 Reserve

 

[Mad101daN]

Thanks thats great.

I have one last question.

Now I have all my passwords, where I can download the installer programming application RikRogers mentioned ?

I would imagine it is alot easier to do from an applcation that through the phone.

 

[curlycord]

If your BCM is on the network then type in the IP of the BCM into your web browser, you will get some error saying not certified...just click the link int the middle to continue. Download Element Manager.

If it is not on the network then hookup a laptop to the BCM's OEM port.
Change the laptop IP to 10.10.11.2, connect patch cord to OEM port.
Type in your browser 10.10.11.1



=----(((((((((()----=
curlycord

http://www.curlycord.com