steps on programming? 3

[AnnetteLee]

tech 1 told us regarding setting up a shorter way to transfer to voice mail, that we first need to find out how tech 2 programmed it & then we could change it. If tech 2 is no longer with the company .... can we get the steps to find out how it was programmed for tech 3?


ok this sounds like a math question:S

 

[AnnetteLee]

btw option 11 maridian mail 13

 

[Reusser]

Are you looking to transfer an active call to a users voice mail box? Press tranfer, dial express routing DN, enter mailbox, transfer

Is this the longer method you are trying to shorten?

More detail what you are trying to do will help.

 

[srmega41]

I agree. You can use Express messaging to get directly to the mailbox.

Is this the same issue you posted about wanting to shorten the process from dialing 7000, then the mailbox number? I think Tech 1 is asking how the phone is built. If there is a response to LHK on the phone other than 0, the time to voicemail can be shortened only if the phone is on a call.

Post back and we can try to figure out what the next step is. Print out the TN of a phone and post it. Then explain the call flow you want to shorten, includinhg the status of the phone during the transfer.

Scott M.

 

[AnnetteLee]

correct we are trying to shorten it and yes this goes along with my other post-and tech 1 is wanting to know how it was built however tech 2 was fired. (so we are not sure how he built it (anysteps on figuring that part out as well?) but we want to shorten this for a receptionist to make her life happy again. lol

Annette Snyder

http://www.uplinx.net/door/

still adding the web site

 

[AnnetteLee]

just to make make sure we are all on the same path: is we want the incoming call (recpet. answers) she should hit transfer then the call goes directly into the voice mail. The recpet. is saying there are too many steps and wants a shorter way to just transfer.
here is her email.....



the procedure is to press 7001, wait for
prompt, press extension number, #, and then hit transfer. Please let me
know if there is a shorter way for the receptionist to transfer calls to
voice mail.


Annette Snyder

http://www.uplinx.net/door/

still adding the web site

 

[srmega41]

Can I assume this is how the receptionist has always sent calls to voicemail, or did Tech 2 make a change that made her life more difficult? Express messaging is about the best way to do this, other than a dummy number (ACD or Phantom) that points a call directly into voicemail.

Scott M.

 

[Reusser]

You can build a phantom number and point it to voice mail, In voice mail VSDN table add this number and assign as CA to mailbox.

Now Reception transfers to Phantom which goes right to mailbox.
You would have to add a number for each user you want to do this for.
It makes it easy if your DN is 2222 you would make the phantom 3222 or maybe 12222. Anyway you get the idea so the receptionist does not have to learn new numbers.

 

[AnnetteLee]

yes this would be tech 2's doing thank you guys very much for the time you put into this !!!!!! your guys are great!!!

Annette Snyder

http://www.uplinx.net/door/

still adding the web site

 

[AnnetteLee]

one more thing this has over a hundred mailboxes so would setting up an express mailbox be easier if so any info on how to do this would be very helpful... other than that looks like this will be alot more work on our part to make them happier.

Annette Snyder

http://www.uplinx.net/door/

still adding the web site

 

[johnpoole]

for high transfer area's or vp's build a maxp 1 acd on a unused dn..

ld 23
new
acd
0
maxp 1
ncfw xxxx with x =2 the voice mail dn

return the other 97 prompts

then add a mailbox with that number instead of the persons main dn, make the main dn a member..


my dn is 3000
my mb is 4000

maxp 1 acdn is 4000, transfer to 4000 rls, you get my mail, the mb 4000 (my only mb) has a ext 3000 and lights the lampon 3000... a private express mb,, you can build ranges if you have a lot of vacant numbers.. in this example if all my 4000 dn are vacant, my acd is 4, my ncfw is still mail and all numbers starting with 4 go direct to mail... not possible on a large scale, but do=able for select users

john poole
bellsouth business
columbia,sc

 

[AnnetteLee]

thanks guys I will be working on this this morning !!!!

Annette Snyder

http://www.uplinx.net/door/

still adding to the web site