vsmith1026
IS-IT--Management
System is CS1000
This started this morning. Our vendor said they didn't do anything so they put a ticket into Bell to check our T1 and of course Bell said they didn't see any trouble. We had the same problem last week at another location after they upgraded our phone system and then on the next business day when staff came in and tried to make a call by dialing 9 no dial tone was returned so everyone thought the lines are down. If they did continue dialing the call would of course go through but they wanted the old way back. So apparently the vendor said they had to program NARS and BARS (3 hrs programming they said)on the new system to get 9 to return dial tone, they said the old system didn't have NARS/BARS set up but note we did get 9 plus return dial tone on the old system (Meridian Rls24).
SO back to our main site and today the same thing is happening and so obviously our vendor must have done something. One point I'd like to make is when this system was upgraded to the CS1000 in 2008 the tech that installed the system had to fix the same problem but I don't think he fixed it by programming BARS/NARS and it was a pretty quick fix once he figured out how to fix it. What is the other solution for fixing our 9 to return dial tone that you can think of without programming full blown BARS/NARS? The tech working on the problem today said we didn't have BARS/NARS programmed which is leading me to the fact that our dial 9 with return dial tone was set up somewhere else than BARS/NARs. Please help this is most frustrating and our techs from our interconnect seem clueless. The tech that solved the problem at our other site where the new system was installed last week is off sick and I also think that it was he that made some change that affected us here at our main location but no one can ask him because he is sick.
HELP HELP
This started this morning. Our vendor said they didn't do anything so they put a ticket into Bell to check our T1 and of course Bell said they didn't see any trouble. We had the same problem last week at another location after they upgraded our phone system and then on the next business day when staff came in and tried to make a call by dialing 9 no dial tone was returned so everyone thought the lines are down. If they did continue dialing the call would of course go through but they wanted the old way back. So apparently the vendor said they had to program NARS and BARS (3 hrs programming they said)on the new system to get 9 to return dial tone, they said the old system didn't have NARS/BARS set up but note we did get 9 plus return dial tone on the old system (Meridian Rls24).
SO back to our main site and today the same thing is happening and so obviously our vendor must have done something. One point I'd like to make is when this system was upgraded to the CS1000 in 2008 the tech that installed the system had to fix the same problem but I don't think he fixed it by programming BARS/NARS and it was a pretty quick fix once he figured out how to fix it. What is the other solution for fixing our 9 to return dial tone that you can think of without programming full blown BARS/NARS? The tech working on the problem today said we didn't have BARS/NARS programmed which is leading me to the fact that our dial 9 with return dial tone was set up somewhere else than BARS/NARs. Please help this is most frustrating and our techs from our interconnect seem clueless. The tech that solved the problem at our other site where the new system was installed last week is off sick and I also think that it was he that made some change that affected us here at our main location but no one can ask him because he is sick.
HELP HELP
