spliting calls between two skills by percentage

[Merrie]

Does anyone know if it is possible to split calls between two skills so that 75% of calls are answered by the first skill and the remainin 25% by the second?

Cheers

Merrie

 

[cyberjamos]

Do all calls arrive on the same vdn? Are you looking to receive calls in on x VDN(s) and of all of those calls perform a 75%/25% split queueing?

Cheers,
NJ

PS: Please let me know if my advice has been of any use.

 

[Merrie]

Hi

Its one VDN with two skills. Currently I use expected wait time to split the calls between them.

cheers,

Merrie

 

[g3rguy]

If you have varible vectoring you can set it up to answer every 4 call.

 

[Magillicuddy]

Can you please explain how varible vectoring works,