Softkey to play recorded WAV file over the phone

[ame540]

Our customer service department want the ability to play a pre-recorded message over the phone by hitting a softkey on one of our phones (mostly 5420 or 5410's).

Is it possible to do this?

How would you program the button to play a WAV file...

Action?
Action Data?

I'd love to hear back about this one.

 

[intrigrant]

Only withVMPro:
SC = whatever
TN = "MyRecording"
Action = VoicemailCollect
Line ID = 0

in VMPro :
Add a Module named "MyRecording"
After the start action program aPost Dial action
In the Post Dial action you can set a group as the target and select a pre-recorded announcement to play

 

[lalotij]

I've tried this solution but ir rings the phone, I want the message to play over the current call.. or transfer the user to the recorded message

thanks

 

[ame540]

Agreed. I had the same problem as lamole. The VoicemailCollect function just tries to call VM... but doesn't retrieve a recording.

Sorry, im not an advanced IPO programmer, i just know some basic things within VM Manager.

 

[lalotij]

Anybody have an idea if this can actually be accomplished or do we need to transfer a call to a dummy extension??

 

[Bas1234]

OK, Download this and import in VMPro;

http://www.yousendit.com/download/K0JUYUlpZ2dqY28wTVE9PQ

Then change the "Menu" wav files.
Create a short code in the manager;

SC; *99
Feat; Vocemail Collect
TelN; "PostDial"

Now dial *99 press 1 then XXX for the extension then #
Record it by pressing 2 and then 2 to stop recording then 3 to save. The greetings will be saved as "GreetingXXX.wav" (Even if the wav file no exists it will create a GreetingXXX.wav)

It then goes back to the menu start, now choose #then XXX for the extension then # You hear your message is send or something like that.

The extension start to ring and hears the recorded wav file.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[amriddle01]

I like that Bas, but I think he wants the message to be played to the customer not an extn on the system

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[Bas1234]

Then he needs to put a transfer to any number behind the postdial..

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Bas1234]

OK just tested it and got it working.

Forget the transfer.

Connect the "Next" from the "PosDial" box to a "Whisper"
In the "Entry Prompt" tab add Greeting$KEY.wav
In the "Specific" tab add $CP1 in the "Play Recording to"
That's it.

Now do not use extension numbers, but external numbers.
So your wave looks like Greetings0123456789.wav
So in the manual above replace the word "extension" for "external"

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[hairlessupportmonkey]

Create a Button that Dials a SC
SC = VMCollect / Dial / "VMModule"

VMModule = a Disconnect Action with your WAV files in it. That way the VM is dropped when conferenced into the call.