Softconsole not displaying caller ID

[datadump]

Softconsole is suddenly not displaying caller ID, either internal extensions or outside callers. I noticed when I restart console and click "user list" it says "unable to connect to (ip address)". If I click the browse icon below for IPOFFICE it does find the ip office. Now, I do have connectivity and the softconsole will show calls but just not able to see caller id and the park keys are also shaded out. I have another softconsole that works fine and is configured the same. Any thoughts? This is a release 6 IPO and the softconsole is 4.2.18

 

[datadump]

Oh and it looks like I'm not getting status updates in my BLF either. It is also shaded out.

 

[amriddle01]

Usually means an update has restarted windows firewall or your firewall has decided it doesn't like it

 

[datadump]

Thanks. I'll try disabling the firewall.

 

[datadump]

It's not the firewall. Any other thoughts? The softconsole logs in so I have connectivity but what provides the user list or the caller id info?

 

[Bas1234]

What windows OS do you have?

Look for the SoftConsole.log in C:\Program Files (x86)\Avaya\IP Office\SoftConsole

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[datadump]

Windows 7. The log shows tftp errors. It's been working on that OS for at least a year. Also the other soft console works fine on same OS

 

[amriddle01]

It gets the user list via TFTP, the BLF updates are broadcast over another port, something is blocking them on that pc or the programme has become corrupt, try a re install, just back the profile up so you don't need to reprogramme the layout etc

 

[Bas1234]

Only Windows 7 Professional/Ultimate are supported.

Also you might try to enable tftp in Win7 mostly its not needed, see link below.

http://avtech.com/Support/index.php?action=kb&article=108

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[datadump]

Thanks to both! I'll look closer at the tftp ports this morning and give an update later.