Soft Console - "Transfer return time"

[vstuen]

The scenario is:



Every user at a customer has ”transfer return time” turned on (15 sec), when the Soft Console user transfer a call to a user, and the user don’t answer, Soft Console marks the returned call with a yellow frame.

But that only works if there is only one call on the Soft Console. If the Soft Console user recieves an external call before recieving a returned call, they will see 2 lines with call information, but no indication if the call is a new external call, or an internal returned call.

Also the information of wich user the call have been returned from is missing.

Is it possible to have Soft Console mark a returned call yellow even when there is calls waiting? And get the yellow frame as in the first scenario?

Hope someone can help.

Omega TDS AS, Norway.

 

[IPOfficeIreland]

what version of SC are you using?

 

[vstuen]

Both the customer and our own SC use 4.2.11

 

[mattKnight]

How many Call appearance keys do you have on the handset

Transfer Return Time (secs): Default = Blank (Off), Range 1 to 99999 seconds.
Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user. A return call will continue ringing and does not follow any forwards or go to voicemail.

• Pre-3.2 IP Office, the transfer return only occurs if the user has no other connected call.

• For IP Office 3.2+, transfer return will occur if the user has an available call appearance button.

• Transfer return is not applied if the transfer is to a hunt group that has queuing enabled.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[vstuen]

They have 3 call appearance buttons on their 1616 IP Phone. And my test shows that the information they need is visible in the display on the 1616 Phone.

The problem is that the user handles apx 3-400 calls every day and to look at the display on every call takes sometimes to much time. If it takes 3 sec more do view the display, muliplied with 400 calls a day, thats 20 minutes extra time. But if that is the only solution, then they have no other choice

The qoute from knowledgebase is for the actual Phone and not Soft Console

But thanks for the replies

 

[amriddle01]

The qoute from knowledgebase is for the actual Phone and not Soft Console "
Indeed but Soft console just controls the phone and it is what is programmed on the phone that dictates what you can and can't do, so the quote was entirely valid

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[vstuen]

Thats very true Sorry

 

[vstuen]

I got a tip from Avaya to set "source number" = econsole. I haven't tried it yet but i will within a few days...