SOE: Route Calls to External Number Based on Schedule

[ben1234zz]

Hi

We are introducing an Out of Hours number which will come into a DDI.

We want to direct to:

9-5pm monday - friday: external number 1
Mon, Wed, Fri, Sun: 5pm - 9am (following day) external number 2
Tue, Thurs, Sat: 5pm - 9am (following day) external number 3

What is the best method of achieving this, I seem to only be able to only link one time profile for each inbound route...

We are using the IPO SOE software version 4.0(7) and do not have VM.

Thanks in Advance
B

 

[tlpeter]

Use the timeprofile for this
Then in your incoming call route assing the time profile and put in the number in the destination field
Make a profile for each number


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ben1234zz]

Hi

Thanks for your post.

I have 3 time profiles as above.

I have 1 Incoming Call route - but can only select one time profile.

Do you mean create 3 incoming call routes for the same DDI number and assign one time profile to each?

Thanks
B

 

[tlpeter]

It should be possible to add more time profiles on your ICR
When you added the profile then you will have a new row under it where you can put a new time profile in it


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ben1234zz]

I may be wrong but I cannot add another time profile to the ICR (I am using the Night Service Profile) see attached.

 

[tlpeter]

Then you need to upgrade
If you know how to do that then go to :

https://support.avaya.com/japple/cs...&temp.documentID=359021&temp.releaseID=343839

But if you do not know how it is easy to help the system down

4.0.7 isn't a very good version anyway so an upgrade is not a bad thing to do anyway

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ben1234zz]

Thanks for your help,

I will upgrade it tonight and post back tomorrow my results.

REgards
B

 

[ben1234zz]

Hi

We tried to upgrade yesterday it gave this error:

All selected units failed to transfer

Is this because there is not enough memory, so i should not validate?

Thanks

 

[Notsetinstone]

the best way to do this is via vm pro and conditions. You can do everything you want and more

http://www.nu-tel.com

 

[hibroth]

ben, did you pass through 3.2.999 ?

 

[tlpeter]

hibroth, you do not need to use the 3.2.999 if you are on ready on 4.x (going to 4.2)
Only needed from any other version below 4.x

Be, This is a password issue
You are Entering the wrong password

Try "password"

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ben1234zz]

Thank you all for your posts, it was the password!

I will give the out of hours setup a go tomorrow when I am in the office and post back.

Many thanks
B