Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

skill levels 1

Status
Not open for further replies.
janaya

janaya

IS-IT--Management
May 7, 2002
2,292
US
The level number:

0 = highest skilled agent or group of agents

and then it works down from there, the higher the number?

Or the other way around?

John
 
Sort by date Sort by votes
Status
Not open for further replies.

Similar threads

J
  • Locked
  • Question
Custom CMS Report based off of Historical Skill report
Replies
0
Views
517
Jimbojambo
J
wlamb
  • Locked
  • Question
CMS Schedule Based Skill Changes
Replies
3
Views
464
lopes1211
lopes1211
patrober
  • Locked
  • Question
Business Advocate vs. Skill w/o Business Advocate
Replies
1
Views
228
SoftwareRT
SoftwareRT
skim6225
  • Locked
  • Question
Best way to remove a skill set from many CSRs? Leaving a blank skill?
Replies
4
Views
305
skim6225
skim6225
zygmuntix
  • Locked
  • Question
Unable to get skill number for all Avaya agents
Replies
0
Views
114
zygmuntix
zygmuntix

Part and Inventory Search

Sponsor

Back
Top