Single phone recording ways

[JuanAvaya]

Hi guys,
I have been asked if there is a way to record single ip phone conversations in a specific pc. For example, let's say I want to record all the conversations I have on my extension, in my pc and then check on them whenever I want.
Is there anything in CM?
Do I need any extra hardware/module on my phone?
Any software?

I came up with the idea of leaving a sniffer trace running all the time capturing RTP packets for the specific phone but perhaps there are simpler ways. Have in mind this might be used by an end user with not much computer experience.

Regards

 

[avAyATEKky]

you can use NICE Recorder, 3rd party vendor application that can record and monitor extension & Desktops depending on what License you purchase. Be aware to use this you would need an Avaya AES Server.

Today Makes Tomorrow

 

[mikeydidit]

You can use Audix-record button. I wouldn't use it for all calls but you can use it to record conversations on demand. It sends the recorded message to your mail box. For recording all calls, I use Higher Grounds call recording system. Very nice and user friendly.

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[JuanAvaya]

We have NICE for all regular phones but in this case we need something very specific for only one phone and that only the owner of that phone could access the recordings on his pc. He is an end-user(Manager)

 

[kyle555]

Dunno how well this works, but its along the line of what you're looking for.

https://www.youtube.com/watch?v=ZZsgDGUd_0s

 

[JuanAvaya]

That is exactly what I am looking for! Thanks kyle555 and thanks everyone