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Shared ACD between a Definity and an Avaya IP Office

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FoneFun

FoneFun

IS-IT--Management
Sep 16, 2002
187
CA
Hi folks.

Anyone here have an idea how I can share an ACD queue between two sites. One site has a Definity running CM3, and the other an Avaya IP Office.

We'd like to get a shared ACD queue going, but I'm not sure how we can do it between these two systems.

Ideally calls would be answered by the site with the first free agent.

We don't have look ahead intraflow.

Any ideas would be appreciated. Thanks!
 
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