Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Shared ACD between a Definity and an Avaya IP Office

Status
Not open for further replies.
FoneFun

FoneFun

IS-IT--Management
Sep 16, 2002
187
CA
Hi folks.

Anyone here have an idea how I can share an ACD queue between two sites. One site has a Definity running CM3, and the other an Avaya IP Office.

We'd like to get a shared ACD queue going, but I'm not sure how we can do it between these two systems.

Ideally calls would be answered by the site with the first free agent.

We don't have look ahead intraflow.

Any ideas would be appreciated. Thanks!
 
Status
Not open for further replies.

Similar threads

Scuzzie2k
  • Locked
  • Question
IP Office 500 and Avaya Workplace
Replies
2
Views
298
Scuzzie2k
Scuzzie2k
dbb1234
  • Locked
  • Question
Avaya IP Office Certificate Expiration
Replies
1
Views
662
JefferP
JefferP
A
Looking for Avaya DEFINITY G3csi R6 Tech / Media / Guidance
Replies
4
Views
376
AncientEnterprise
A
jesryll27
  • Question
SIP trunking between Audiocodes SBC M800 to Avaya CM7
Replies
4
Views
184
mattKnight
mattKnight
Traveler74
  • Locked
  • Question
how to activate and deactivate MTC on an analog phone in Avaya CM?
Replies
1
Views
398
AvayaTier3
AvayaTier3

Part and Inventory Search

Sponsor

Back
Top