Several Problems with System

[vanillawafer]

We have several problems. I think that it may have been due to an outage that we had in the area recently.

1. Some phones are completly dead.
2. When a caller calls in, I can hear them, but they can't hear me.
3. I can't access the VM system from one desk's extension, but when I goto another desk I can get to that VM from the other desk fine.
4. Can't access outside lines from several extensions.

I guess this is enough. Does this sound like anything anyone has heard, and if so, was there a quick fix?

I would appreciate any assistance.

 

[keithmyers]

Display alarms and check if there is any hardware out of service.

-Keith-

 

[nknook]

I think we need more details.
Like Keith asked, please check your alarm logs for anything suspicious. Also, is this happening all of a sudden?
Maybe it's just the cabling that's broke/disconnected on some stations, and the phones not able to access an outside line could be the wrong COR for instance (but I guess you already checked). Problem #2 looks more strange to me, allthough it *could* be a broken cable or mike nonetheless unless you only experience this on outside lines, and internal calls have no problems.

Anyway, let us know the details, and/or what you've already checked. BTW: even though it's not common for Definity, it is after all a big computer, and strange behaviour sometimes dissapears after a reboot (reset system 4).

Cheers,
Nico

 

[udaphoneman]

I have a similar problem as you have in #2, but its outgoing. People I call say Hello and can't hear me for one or two seconds. Did you get any fixes?

 

[vanillawafer]

We had several hardware failures. Our telecom people had to come out and reinstall hardware.

Hope this helps.

 

[mikeydidit]

You may have lost some translations with the hardware problems that you had. Make sure that the extensions are programed in audix and in the switch. I have had this happen before.


Mikey