Setup ACD skill for Alarmtraq on S8500 3

[Mike2005]

I recently got the okay from finance to update our NOC. I work for an Avaya Business Partner and plan on deploying our Alarmtraq in a 3-server cluster just like it shows at

http://www.alarmtraq.com/ServerCluster.htm

We are currently running an S8500(CM3.1) and Alarmtraq 6.1 using SQL.

How do I configure a 24 agent(modem) ACD group so that when an agent(modem) goes ring no-answer it will automatically put that agent into AUX-WORK so our 800 number will not attempt to send it another call. I think I have it 95% completed but I still need to know how to configure the agent-ID so it will login automatically and take calls. I don't want to have to login each port everytime. Any help would be appreciated.

 

[AvayaTier3]

Use AAS (auto available) on the hunt-group and on the agent forms.

If the port is out of service it will logout the agent until the port goes in service again.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[Mike2005]

Thanks AvayaTier3, That's what I was looking for. Now it works great, I setup the skill as if alarmtraq was an IVR system.