Setting up new Definity Audix (12port RTU 4) 1

[Phoneman2]

I am at the point that I need to tell the Audix which ports to look at. What type of stations do I use adx8D or adx16a and adx16d. Then do I put the port address that the Aduix is in eg. 01a0901 for the first one and 01a0902 for the second. If I do that then on page five of the station page it ask to put in some more buttons?? Working from home Look!!! New Bottons
Same amount of time!

Thanks All Phoneman2

 

[JZon]

You have to administer all the 12 ports despite the RTU bought by the customer. First administer the 12 voice ports, give them 10 call-appearances. For station 1 to 4 and 12 put the Restrict Last Appearance to Y. Name the stations AUDIX for every port except for port 11 call this one AUDIX TRANSFER. Put the field Restrict Last Appearance for ports 5 to 11 to N, and bridge button 10 for these station to button 10 of station 12.
From version 7 and higher you can select the type ADX16D, older systems require 7405D.
In the COS for the Voice Ports only the fields Call Fwd-All Calls en Data Privacy must be set to Y all the other fields must be put to N.
For the ports you choose 01A09xx where xx is the number of the voice port.
On page 4 of your station program the buttons:
1: lwc-store
2: lwc-cancel
3: aux-work RC: GRP:99 (where 99 is the voicemail huntgroup)

On page 5 program
1: normal
2: inspect
3: date-time
4: directory
5: cov-msg-rt
6: next
7: delete-msg

Maybe not all the buttons are neccesary but this is a standard we norally use for the voiceports.

In the huntgroup put the queue-length to the same value of the RTU, in your case 4. The members for the huntgroup will be Voice Port 1 to 4.
Give all the voiceports a coverage path to the Audix Huntgroup.

Hope this was clear enough....

John

 

[Phoneman2]

Thanks John
I did everything but get Button 10 from ports 5-11 to Button 10 on port 12. The bridge just allowed one ext??
Do I bridge port 5 to port 6 and then port 6 to port 7?? Look!!! New Buttons
Same amount of time!

Thanks All Phoneman2

 

[Phoneman2]

When I call my hunt-group ext. I get a busy signal. I did a busy and then a rel. and now the ports are isi. Look!!! New Buttons
Same amount of time!

Thanks All Phoneman2

 

[JZon]

You have to bridge button 10 of the stations (voice ports) 5 to 11 to button 10 of your last station.
For example, if you have programmed your voice ports 801 to 812, you have to bridge the tenth button of station 805 to 811 to the tenth button of station 812.
So this how your button assignment will look like for your station 805 to 811:

BUTTON ASSIGNMENTS
1: call-appr 6: call-appr
2: call-appr 7: call-appr
3: call-appr 8: call-appr
4: call-appr 9: call-appr
5: call-appr 10: brdg-appr Btn:10 Ext:812

This is the COR we set up for our Audix:

COR Number: 15
COR Description:

FRL: 5 APLT? y
Can Be Service Observed? n Calling Party Restriction: outward
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive

Hope this was helpfull

John

 

[Phoneman2]

I'm (We're)getting so close. I can set up a voice mail box and record my name and stuff.....but when I dial that ext it doesn't roll into voice mail. I just get ring no answer. Look!!! New Buttons
Same amount of time!

Thanks All Phoneman2

 

[Phoneman2]

JZon one more time. We get this thing working and you get a star and I get a working Voice Mail. Look!!! New Buttons
Same amount of time!

Thanks All Phoneman2

 

[JZon]

Hmmmm.... Stars...
What number do you dial? The extension of the voicemail huntgroup or one of the programmed members. I don't think this is the problem because you were already able to record your name.

We have set up a seperate coverage path to the voicemail huntgroup that is set to cover all calls. This cov. path we put at the extensions we programmed for the voice ports.

You should set up your station itself, if your meant that one dialed, to also have a coverage path to the voicemail hunt (another one than previously described). Or put the voicemail hunt as the last point in your coverage path.

If it was something else please let me know..

John

 

[Phoneman2]

Maybe two stars...


change hunt-group 98 Page 1 of 10
HUNT GROUP

Group Number: 98 ACD? n
Group Name: Definity Audix Voicemail FL Queue? y
Group Extension: 1110 Vector? n
Group Type: ucd-mia Coverage Path:
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code:
ISDN Caller Display:

Queue Length: 4
Calls Warning Threshold: Port:
Time Warning Threshold: Port:


GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1 : 6101 Definity Audix Voice Mail 14 :
2 : 6102 Definity Audix Voice Mail 15 :
3 : 6103 Definity Audix Voice Mail 16 :
4 : 6104 Definity Audix Voice Mail 17 :

Extension: 4528 Lock Messages? n BCC: 0
Type: 6408D Security Code: TN: 1
Port: 01A1023 Coverage Path 1: 39 COR: 1
Name: Test voicemail line Coverage Path 2: COS: 1
Hunt-to Station:

STATION OPTIONS
Loss Group: 2 Personalized Ringing Pattern: 1
Data Module? n Message Lamp Ext: 4528
Speakerphone: 1-way Mute Button Enabled? y
Display Language: english




COVERAGE PATH

Coverage Path Number: 39
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? n

Point1: h98 Point2: Point3:
Point4: Point5: Point6:

Look!!! New Buttons
Same amount of time!

Thanks All Phoneman2

 

[JZon]

Maybe it is an misinterpretation with the naming of your voiceports. I will show you how ours is set-up:

display hunt-group 99 Page 3 of 10
HUNT GROUP
Group Number: 99 Group Extension: 1199 Group Type: ucd-mia
Member Range Allowed: 1 - 200 Administered Members (min/max): 1 /12
Total Administered Members: 12
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1 : 9100 AUDIX 1 @ 14 :
2 : 9101 AUDIX 2 @ 15 :
3 : 9102 AUDIX 3 @ 16 :
4 : 9103 AUDIX 4 @ 17 :
5 : 9104 AUDIX 5 @ 18 :
6 : 9105 AUDIX 6 @ 19 :
7 : 9106 AUDIX 7 @ 20 :
8 : 9107 AUDIX 8 @ 21 :
9 : 9108 AUDIX 9 @ 22 :
10 : 9109 AUDIX 10 @ 23 :
11 : 9110 AUDIX TRANSFER @ 24 :
12 : 9111 AUDIX 12 @ 25 :
13 : 26 :


As you can see we used all our ports. In the naming we used an @ so it is not visible in the Directory.

Try this, everything else looks okay..

Regards

John

 

[stockpoor]

Both the DASLIM and the DEFAUD are very translations specific. If the hunt group 99 is what you using, it is not correct. The @ can not be used. Only the port purchased are put into the hunt group.Also page 2 of the hunt form must have none and none in those fields. The set up mentioned by JZON is what the original set up was. T-4 had changed that 2 years ago to make the first 11 stations with a brdg-appr on botton ten of the last station. This was to solve MWI problems that can start to occur down the road. Also, each of the 12 stations administered in the switch have to have a coverage path, one that has inside/outside stroked y, all other fields will be no. Point 1 is h99. The COS of these stations is also very specific, you have to have call-fwd all call, and data privacy stroked y, all other fields must be no with the exception of restrict call forward off net.
Any changes on the switch side to these 12 stations or the hunt or anything associated with the audix must be updated to the audix by running and "audit switch-translation". If you busy a port in the daslim, after you feel the set up is correct, and test is long, and it passes, generally translations are good. If it fails, it will say, "see admin log" and although the admin log will point out some problems , it is generally vague, but does indicate improper setup. Make sure you run the audit switch names to, and also fill out the transfer dialplan in the daslim.