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Setting Control Limits in Excel
- Thread starter mkuethe
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- Thread starter
- #4
Let me better clarify...
Our main responsibility is to monitor scoring of contractual performance guarantees. Say, for instance, we are supposed to answer 95% of all calls made to our call center within 30 seconds. Based on our monthly scores for the last two years, we would like to set control limits that would "red flag" when we either fall below or exceed our average performance over the last two years.
Our main responsibility is to monitor scoring of contractual performance guarantees. Say, for instance, we are supposed to answer 95% of all calls made to our call center within 30 seconds. Based on our monthly scores for the last two years, we would like to set control limits that would "red flag" when we either fall below or exceed our average performance over the last two years.
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