Service Observing Tone 2

[LiquidAlex]

Hey all,

When I set up one of my agents with the ability to service observe, I get an audible tone on the call. It doesn't happen just once, it happens all during the call. Not one long tone of course, just a beep, then it is fine, then it beeps again and so on and so forth.

Is there a way to disable the tone or at least make it so it just happe time and then no more?

 

[SF0751]

cha sys fea; page 10 - Service Observing: Warning Tone? or Conference Tone?
Set both to no.

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[4merAvaya]

On the System Features screen in the Call Center section there is a field for Service Observing Warning Tone. Change that field to a 'n'. Be aware, some states require a tone if a call is being recorded or observed.

Kevin

 

[LiquidAlex]

Thanks guys, of course I finally found it after I posted this, but thanks a ton for all your help.