Send inboud calls to voicemail when an agent is logged into ACD

[nguzmanm]

We need inbound phone calls going into personal extensions to go directly into voicemail when agent is logged into ACD. If I use the feature SendAll Calls it works but are there any other way to do this automatically?

Thanks for your help

 

[montyzummer]

if you activate a cover path on the station as permenatly active this will work , then you can have another cover path assigned for normal use if required , then it would be up to the agents to dial a feature access code to toggle between the two cover paths as required.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[nguzmanm]

Thanks for your help. Another way to do this and works for me is configuring the Enhanced Call Forwarding with the voicemail. In this way I can decide between Internal and External calls.